Customer Ratings & Reviews

THE 2 TECH SERVICE REPS WERE ABLE TO TROUBLE SHOOT OUR HOME COMPUTER ROUTER ISSUES IN LESS THAN 35 MINUTES.

The technician was very knowledgeable and helpful. He explained to me the workings of my machine and what could be the issue. He was very patient as he was trying to explain it all to me.

Scott originally was to sync my remotes, however, it became a much more technical service call with reconnecting my Bose Sound Bar and rebooting my TV to Google Home and uploading apps. Great service, very professional, friendly and took the time out to explain to me how to use the remotes.

Geek Squad agent did a excellent job in taking care of my sound system resetting it sound system works like it should great experience agent was polite and courteous I would recommend the he Geek Squad service to anyone great service Geek Squad provides.

The Best Buy Techs were prompt and listened to the problem, looked over the situation and guided us through the issue. They knew what they were doing and we especially valued teaching us the steps needed so we can understand it. Thank YOU Geek Squad!!

My printer was not connecting to the Wi fi, agent trouble shot and told me that my lap top was the problem. After he left, I somehow got it to work. I don't know how exactly.

I had a complete cable meltdown in my area for nearly 24 hours. Long story short, my equipment did not all come back up to par. I phoned Geek Squad and the operator notes were excellent to enable the team to help me at my home. They went above and beyond the call of duty when here, too.

I brought my AirPods Pros in for the 2nd time to the Geek Squad. First time I brought them in I was still having problems with them pairing up to my iPhone. I brought them in again & now they finally work as they should! Now I can enjoy using them again! Thanks Geek Squad!

i love the service of bestbuy they fix my laptop so quick

The Geek Squad agents were able to determine that the issue that I was having with my Television was caused by a faulty cable box and not the TV. They were polite, careful to wear shoe coverings and masks, and were knowledgeable. I am so glad that I signed up for the Total Tech program.

Rep was on time, polite and professional. He originally installed the television and knew exactly how to find and repair the problem

The gentlemen from geek squad re-mounted my 85 inch tv. I originally had the tv mounted a year ago and it began to title. The gentle had no problem with fixing the issue without buying any additional parts.

Derek was and has been top notch in his quality and attention to detail.

Outstanding customer service which is refreshing. Sam was excellent, relaying all information in a professional way. I was pleased with all aspects of this sale.

Young lady treated me with the utmost kindness in answering my many questions. Corrected problem quickly and explained exactly what went wrong. She deserves a 5 star rating. Thank you.

The Geek Squad technician called prior to his arrival, and he was prompt and courteous. He worked steadily to check the requested items, and successfully diagnosed the problems we were experiencing with our audio equipment. He then connected one or more wires which had not been connected during the initial installation for our project. We are pleased with the service provided.

This agent was a fantastic help and very polite. He knowledgeable in entertainment systems and knew how to fix the issue

They were very thorough in checking every aspect of the sound system and fixing the problems. Also very patient and helpful in explaining issues to me. Great service.

Always has the answers I need. Very polite and helpful.

The agents couldn’t connect all devices to one remote.