Customer Ratings & Reviews

Fast and courteous service both in-store to make appointment, as well as in-home to correct the problem. Great job!

Figured it out in less than 5 minutes, were very professional and courteous. They ran ahead of schedule. The soundbar was not staying on. It turns out that it had been turned off and they showed me what to do if it happened again.

If there was a "zero" stars I'd give it. I am so disappointed I'm thinking of not renewing the annual Tech I signed up for. Communication with Best Buy is HORRIBLE!!! The choices don't apply to me when I go online so I have to call....BUT YOU CANT reach anyone by phone. So I have to DRIVE UP THERE to talk to someone. TRIED to make an in home appointment.....that was a joke. The acting manager at the store said appointment folks would call me the next day to SEE WHAT WOULD WORK FOR ME. But they only texted me and said when they would be there.......which was NOT convenient for me but I couldn't change it or talk to anyone. DROVE up there again to tell them that and asked to speak to someone about an appointment they said it is all done by corporate and they have no control. Definitely not recommending TECH to anyone,.

They did great job. Handled the problem i was having

The gentlemen from geek squad re-mounted my 85 inch tv. I originally had the tv mounted a year ago and it began to title. The gentle had no problem with fixing the issue without buying any additional parts.

Had to swap out a recently purchased malfunctioning sound bar. Leo showed up as scheduled, switched the units in a timely manner and was on his way. Thanks Leo! Also want to thank Dan V at Best Buy Appleton for his sales / inventory input!

The Geek, George, was very knowledgeable and helpful.

The agent who came his name was William. He helped me check and correct my tv screen from pixel picture and freeze frame. He also gave me some suggestions on what to do for better service of my cable. He was very nice polite and professional. Excellent costumer service he provided truly grateful to him.

The service man put in my solar for my Arlo camera he did a terrific job

Logan hooked up our Roku and antenna. He is amazing. He explained to us how to use both and made sure we understood it. You are lucky to have such a great employee!

I got great information from my geek squad. I'd be more than happy to call them whenever I need any kind of electronical help.

Shana Kinney was fabulous and helped with troubleshooting the issue I was having and gave me some great advice when we couldn’t get the issue fixed.

Luis was the agent who came. He made sure all devices were working as they should and took the time to make sure I understood how to operate them.

John handled the setup for my HP printer in a timely manner. He filled the ink tanks and installed the printheads. I printed a document and copied from the feeder input tray. It worked great!!!

The two guys were great. There was no issue with the tv. It was my error with the Vizio sound bar. I apparently had hit the input button by mistake changing the sound from tv to blue tooth. The men were polite and didn't make me feel like an idiot. Thank You!!

I wouldn't be without you guys. I'm 74 and didn't grow up with technology that we have today. You make things easy for me.

the 3/22/24 service! the tv had not been completely installed correctly! this is what the Geek Squad service technician explained to me!

Geek Squad was very helpful and knowledgeable and made a plan to set up my equipment after I ordered the additional equipment necessary.

The agents were absolutely superb. I trust the Geek Squad. They come to my home, not like Spectrum. The service GS provides is always helpful.

We keep having trouble with our 65” Sony tv not connecting with streaming services, we are looking into returning it for another model