Customer Ratings & Reviews

most beneficial!! Explained the process as they went along and answered all my questions concisely and clearly. respectful and were thorough in explaining different actions

Very nice. Explained the problem and took time to solve the issues to us. Now we know how to operate the TV's, DVD players and Karaoke machine.

The geek squad was on time, very professional and pleasant. Had our problem fixed in no time. So glad we bought this service. We have had to use it a couple of times already. It's worth every penny.

Geek Squad agent did a excellent job in taking care of my sound system resetting it sound system works like it should great experience agent was polite and courteous I would recommend the he Geek Squad service to anyone great service Geek Squad provides.

The agent solved my Roku problems. Very efficient!

The Best Buy Techs were prompt and listened to the problem, looked over the situation and guided us through the issue. They knew what they were doing and we especially valued teaching us the steps needed so we can understand it. Thank YOU Geek Squad!!

Geo reset our LG TV to the original setings. Also, he setup a reset program as backup. He showed us how to use the reset. We are very satisfied with Geo's efforts.

The technician was incredibly knowledgeable about home stereo components and helped chart a long-term, workable solution for us.

I have been a Total Tech member since Best Buy started this service. It is Wonderful. My installers were Excellent. Jacob and his assistant were on time, finished quickly, answered all of my questions, great team!

My printer was not connecting to the Wi fi, agent trouble shot and told me that my lap top was the problem. After he left, I somehow got it to work. I don't know how exactly.

geek squad is so helpful for me and my husband ,in the age of 80's and don't know to much. Will always keep their service.

Two geek squad techs came and overhauled my TV VCR DVD player and they checked out my component system. They helped me understand how to look at a DVD or VHS tape. they found that my CD player no longer worked. I got a lot of information and help for my time. It was a good experience.

I love the Geek Squad. the young man that cam to fix my TV was very knowledgeable, helpful, and polite. was able to fix my problem very professional.

The Geek squad was able to trouble shoot the volume control on the sound bar and fixed it and did not leave until we had a full understanding of how to use the remotes. They were really pleasant and knowledgeable.

The agent assisted in the transition from Cable via streaming to a special streaming company. He was knowledgeable and very effective in teaching us how to use the new and different interface.

Did what was necessary and got the system up and running!

Good job. However the recommendation didn’t end up solving the problem.

Great TV and quick installation.Programmed the universal remote and everything works great

Yes the agent mounted the 40 inch screen that fit on the table top, just right. And swivels around for a better view if needed.

The agent was wonderful....helping me restore our computer and helping us know about the causes for our computer and home theater services.