Customer Ratings & Reviews

So glad I became a geek squad member!! It’s peace of mind knowing these gentleman are going to install and service the equipment. Matthew Anderson is fantastic!!! Thank you!!

I got great information from my geek squad. I'd be more than happy to call them whenever I need any kind of electronical help.

Bryan K. was our Geek Squad tech and he resolved our issue. He was very helpful and helped us to understand our issue and gave us great tips and help going forward. Very personable and easy to understand when we asked for clarification on certain technical issues.

This Eason printer with the refillable inkwells has been performing well thus far. The control buttons were a little confusing at first but now that we recognize the symbols it is easy to use. You need to use gloves to fill the inkwells and be careful when opening the bottles as the ink can splash. If you go slow there are no problems.

The agent (from Findlay, OH) found the problem and explain that the signal from the TV to the soundbar was a beam of light. The wire was kinked and therefore the light beam was interrupted. That happened during the original installation.

TV issue - Direct TV - not home theater. Computer?

The home support team was wonderful. They showed up in a timely manner. They dropped off the replacement tv and removed the malfunctioning tv in a matter of 5 minutes. Very nice and professional.

Agent reviewed problem with my new Sony Bravia tv, problem still happening. Popping sound coming from speakers when I use remote ton lace tv on hold1 Will have to call service again,

TV affected by lightning. Replaced the board with the ports. Worked for a while then something else has gone wrong. Had a tech come out and they are ordering more parts for it.

Highly professional and technically competent technician. Service provided on timely basis with substantial communication to keep me informed.

Happy with the geek squad. They always know what they are working with if not they call another geek. I’m always happy with what the do to resolve my problem.

The Geek’s that came out to my house, did a fantastic job getting everything set up and then teaching me how to operate everything correctly. They were both very polite and respectful.

The agent was wonderful....helping me restore our computer and helping us know about the causes for our computer and home theater services.

This is for the Myrtle Beach SC Best Buy Manager On July 4, we visited the store and spoke with an agent who helped us schedule what was described as a “survey call” to our home. We had attempted to purchase a universal remote control, but were informed that Best Buy did not carry it and could not order it. We were advised to buy it from Amazon instead, and that Geek Squad would need to conduct a home survey to assess our existing equipment for installation planning. The agent came to our home on July 12, documented all the necessary equipment, and told us we should expect to hear back within about a week. However, after a week and a half with no updates, we returned to the store to follow up. Unfortunately, no one there had any information regarding our installation. I left my name and phone number with Trevor at Geek Squad and was told the manager would contact me, but as of today, I have not received a call or any communication regarding the status of our installation or whether the work can even be done. Could someone please provide an update or let us know what the next steps are? L

The technician was incredibly knowledgeable about home stereo components and helped chart a long-term, workable solution for us.

The 2 women did a great job investigating my problem. Gave mrwhat i had to do which was to get an updated cable box. My concern was i never got a e-m report of what they did. They said there would be a # to call them back when i got the new box if i still had problems.

Hector came out to troubleshoot some av system issues. Resolved a couple with repairs and diagnosed others as blown equipment. We want Hector back when we replace the damaged equipment. Be sure he is booked to do the work!

I wouldn't be without you guys. I'm 74 and didn't grow up with technology that we have today. You make things easy for me.

Agents were able to resolve on screen issues with newly installed Roku device and older VCR plus player. Made recommendations and provided advice for enhancing Home Theater enjoyment.

Jason came & quickly resolved my remote problem and was able to move on to some other issues, which included helping me plan an upgrade to one of my dated BB/GeekSquad home theater systems. I'm excited about working towards this project.