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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 9,590 reviews
  • Rated 5 out of 5 stars

    Ms.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service couldn’t be happier. I am a long time customer and really love this store. They always are very helpful. I highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought the extended warranty/ tech support coverage and the service department came out for an unrelated piece of equipment quickly and helped me with the repair

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Knowledgeable agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent contacted me regarding my appointment and saved me time by letting me know I needed a repair visit, not a consultation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek's saved this coming football season

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a techie in any way, shape or form so I depend on Geek Squad for any technical issues that arise in my life. To date I have not been disrespected for my inability or disappointed with any needed services. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outdoor TV and sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and prompt. Came when they said they would and then went above and beyond to make sure the workmen’s done right and I was pleased with the final output.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Straight mounting!!! Very careful with my tv. Didn't have to make multiple holes. They measured 3 times and mounted the first. Great service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technicians were very helpful in setting up my new TV and getting my older receiver to work. They did it quickly and explained workaround to me. Highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theatre problem resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad rep out to diagnose a problem with home theatre setup. Had a power surge that damaged the receiver but TV was still fine. Did some creative rewiring to still use the TV while we replaced the receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came back to set up Tv / sound bar . They were patient , clean and professional. Tech stayed here until everything worked perfect and aligned everything perfectly . Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv repairer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent for my tv knew what he was doing but he had to call the manager to get things rolling. The manager twice denied him which kept me from having a working tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! They came and knew everything and are very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped getting the TV on line with the cable system and showed how I could fix the problem if it should happen again! This only took about ten minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to book an appointment. Geek Squad always on time, courteous and gets the job done. Glad we have this option when we purchase big ticket items specially.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad got my Sonos up and running.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were absolutely amazing and did a top notch job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased an LG 86 inch tv, had some problems setting it up with my streaming service. Geek Squad had it explained and operational in 5 minutes!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joshua was great, He listened to what my problem was with my sound system....then did trouble shooting tomake sure it was operating correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to answer all the questions I had with ease and clarity. I learned a lot and hope to gather more information from what I learned. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my connectivity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The professional representatives of the Geek Squad where on time, pleasant, and efficient with solving my issue. They were in and out in less than 30 minutes. They are a great business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came to our Home could not have been nicer or more helpful… his nam is Jaun… he really helped us out. We aren’t very techy but he explained things to us and made things very clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great agentwho truly delivers outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent treated my home just as he would treat his own! I have never seen aanyone pull out a levle to insure that the lock was perfectly square wiht the door.

    I would recommend this to a friend