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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 9,590 reviews
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joshua was great, He listened to what my problem was with my sound system....then did trouble shooting tomake sure it was operating correctly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Trouble Shot sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to trouble shoot why sound bar would go mute for seconds then sound would come back on. Technician stated it was my cable box but my cable box wouldn’t shut down,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is worth it. I will always renew.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent corrected the wifi connection. We did not need two routers. We have had no issue since the spectrum router was removed. We only use the eeros.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting sonos old system and new system co

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out and give me advice on updating my sonos equipment from sonos one to sonos 2 and all the new speakers I bought they were very knowledgeable even informing me that I could still have both

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys that came by were very knowledgeable and were able to correct the issue I was having quickly. They explained everything and left me with instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jessica was Fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jessica was great. She got everything working very quickly and was super friendly. She explained everything that she did and even cleaned up the small amount of debris from messing with can speakers in ceiling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient, friendly, and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was professional, friendly and fixed my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the Geek Squad out to install my new Sony OLED and Sonos soundbar and later to set up my Sonos Sub. In both cases the agents arrived on time, performed the required tasks and exited my residence with one happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Geek Squad come tune my TV several times. I never can do it myself out of the box. They are always very helpful and make sure I can use the remote too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Troubleshooted a Problem with My TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent immediately knew how to solve the issue with my TV. She was knowledgeable, nice & helpful. She answered all my questions & showed me what to do in case that happens again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung OLED TV, WOW!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed the old 65 inch LG flat screen TV and installed new OLED Samsung 65 inch flat screen. Connected my Samsung sound bar. Incredible vivid color and surround sound. Didn't know how much I was missing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Apple TV Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theo and Caleb are excellent professionals. My new TV and "Apple TV" were delivered on time. They very professionally assembled the TV, Sound Bar, Apple TV and Comcast Cable Box. They answered all of my questions. And made sure I could comfortably use my "new TV features". They are a very valuable asset to your Geek Squad Team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reprogramed our TV remotes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and did a great job. Went above and beyond to provide training and made sure we were up to speed on how to operate the control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents came it hooked up my TV and made sure all the apps were working and installed an antenna for local channels. The were very professional and friendly,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rules! It was worth every penny to bring in experts to set up my many entertainment devices and make sure they were working properly. They were extremely polite, clean, knowledgeable, and did it right the first time. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always does an awesome job!!! They’ve hooked up my eero network to perform superbly and hooked up all my TVs and sound system. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad checked out sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didnt take long at all to get the appointment and the gentleman that came was very courteous, polite, professional and clean. That all meant a great deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SUPERB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    COULD NOT ASK FOR BETTER - great technical job done with care and professionalism. Very easy to use system after Tech provided easilt understood instructions when he completed job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed my cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed multiple devices at my home very well. However, it is difficult getting appointment scheduled

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product Recommendations!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ISP has been on the struggle bus. Though, very appreciate of Geeksquad and in-store representatives (Micah & Miguel) doing everything they can to help schedule adjustments & products that work around the problems of my ISP.

    I would recommend this to a friend