Customer Ratings & Reviews

The tech really couldnt do anything, so it wasnt his fault. He changed some settings on my tv, but nothing changed. My 3000 tv skips audio every few minutes. Just stops for a few seconds then comes back on. I also cant stand the fact that they give you a HUGE window. I cant miss an entire day of work for your 8 hour window just for the tech to show up at the end of the window. Get your crap together best buy.

After having 3 different techs out Antwon came out he did a few things then started checking the setting and found that somehow the settings were mixed up. So after making adjustments everything was working properly. Thank you Antwon.

The Geek Squad agent was able to get my speakers in my home theatre system working again. He also reset my receiver after I pressed the wrong buttons.

Troy was kind enough to give us his cell and came back the next day after the problem resurfaced. He came back with Andy who was able to resolve the issue! Very happy with the service.

I had an insurance claim requiring a diagnostic review. Best Buy took care of the review and provided the needed information for me to continue with my claim. Thanks for the extra mile with our electronic devices.

The Geek Squad employees are very knowledgeable and courteous.

Called in about my speakers on my 55” Bravia sounding weird and the agent helped me troubleshoot right over the phone!

The geek squad came in quickly and professionally. They came in to check my television that was not in working condition.

Employees very good ….. explained everything clearly

Kody, as always, did a great job installing the swivel TV stand and new LG TV in my bedroom. Kody is always professional, personable and obviously very competent at his job.

AGENT ANDY WAS OUTSTANDING AND KNOWLEDGEABLE AND GOOD

Small problem, issue resolved! Geek squad polite and informative. Respectful and discussed the problem in easy to understand language.

John was exceptionally helpful and was very pleasant and professional. Our issues were solved and resolved by him.

Ryan was fantastc. He was extremely knowledgable and analytical. He is very friendly and you can tell he want to do the task right and have your equipment working properly.

Tony did a great job solving a variety of tech issues for us. He was very knowledgeable, flexible, and easy-going. He really seems to enjoy helping people. We enjoyed the time he spent with us and the results of his efforts.

Had alot of trouble getting my tv returned for damage. The woman who came to inspect my tv the first. And agreed it was. Damaged she was fantastic.

Tech fixed me up in no time. Too many things connected, updates happening to various devices, it can get very complicated to do your own troubleshooting and I’m grateful for geeks!

The agent was so professional, knowledgeable, and exceptionally friendly. He explained everything so well. I could not have asked for a better experience and am very happy with the work he did.

Had problems with setup on a new TV. The guys from Geek Squad were able to take the time to re-boot everything and then spend time with me and my wife explaining the intricacies of the new 'Smart' TV.

Geek squad came in and troubleshoot my ring doorbell. I did not understand how to make it remote and the geek squad did it and explained everything to me. I am very happy with the Geek squad. Will always be a total tech member!