Customer Ratings & Reviews

Bethany came over and was amazing with my computer. I took it into the store and she was able to get it returned the same day. Grwat service

Best Buy has the best quality product and the best service available that together with Geek Squad makes Best Buy the best in town

Geek Squad member was extremely helpful in showing me how to re-establish my missing channels and made sure that I was able to do it on my own before he left.

The Geek Squad is always very helpful and informative.

the agents mounted my tv and programmed it to pare with the fios remote. They forgot to tell me that I need a 4k cdmi cable in order to get 4k reception.

Great job. Geek Squad tech was patient and methodical in his troubleshooting process. He re-established all connections with Wemo switches. He was cooperative and provided useful information to me to help.

EXCELLENT! On time; they even "narrowed" the time-period as it became closer. Also, technicians responded helpfully to any of my questions. (I'm 86 and usually have a lot of those)!

Very professional. Very knowledgeable. Great people I have been a customer with the geek squad for many many years and they always do a great job!

Geek Squad visited my home promptly to fix my speakers.

Very good guy I work with him before very smart young man no what he is doing and a good guy to talk with about up grade

The installation of a meshed router was quickly done. The GS person consulted with us about our use our TVs and streaming. Give us a great result. GS person was curtious.

My problem was unable to be fixed, but the technician was very good and polite and tried many different avenues for repairing the TV before he left.

The Geek Squad identified my TV's problem, gave a temporary fix and helped me select a new TV. The service was prompt and the agent made the process easy. I would definitely recommend total tech.

They were very communicative and friendly they were time conscious and they did fix the TV on a fast pace .

The agents were very knowledgeable about my problem. Actually my problem turned out to be my lack of knowledge! They knew what to do and helped me!

Our appointment was on time, professional and very successful. We really are happy with our outcome and Scott was very, very knowledgeable. Salvador was our home advisor and he did an excellent job with coordinating and making sure that we were 100% satisfied. You have an awesome team!

This is for the Myrtle Beach SC Best Buy Manager On July 4, we visited the store and spoke with an agent who helped us schedule what was described as a “survey call” to our home. We had attempted to purchase a universal remote control, but were informed that Best Buy did not carry it and could not order it. We were advised to buy it from Amazon instead, and that Geek Squad would need to conduct a home survey to assess our existing equipment for installation planning. The agent came to our home on July 12, documented all the necessary equipment, and told us we should expect to hear back within about a week. However, after a week and a half with no updates, we returned to the store to follow up. Unfortunately, no one there had any information regarding our installation. I left my name and phone number with Trevor at Geek Squad and was told the manager would contact me, but as of today, I have not received a call or any communication regarding the status of our installation or whether the work can even be done. Could someone please provide an update or let us know what the next steps are? L

Visitors had totally rearranged the settings on my TV and I was unable to get them back the way I wanted. Agents were able to get my TV exactly the way I wanted. Great service and very polite.

Ramon was fantastic, patient and a great teacher. He walked me through and stayed until I was comfortable with my system.

The agents figured out what was wrong with the security system and were able to fix it. We could never have figured it out. Thank you.