Customer Ratings & Reviews

The agent came in and knew exactly how to fix my problem with my sound bar. He was very professional, and he Spent some time explaining what he had done to fix it. Great agent!!

I am a Best Buy Totaltech member and have been for several years. I value the services, knowledge, and professioalism. Recently I have been having pixelization and maneta and lime green shadows on my year old TV. I contacted my satellite provider and several service calls they solved the problem with colorful shadows, but the pixelization persisted. I called the Geek Squad and they were able to find the cause of the problem. They determined in was the Denton receiver (less than a year old) was the source of the problem. I called Denton was they were not helpful in anyway. Denton wanted me to basicly jump through loops before they would send a technician out. I contacted the Geek Squad and told them what Denton want me to do. The next day a technician with the Geek Squad Home theater Troubleshooting Service returned to my home and determined what the problem was. There was a fix the receiver needed to be updated. Since then, my TV has not had any issues. GREAT customer service!!

The technician Joe was wonderful. Professional, knowledgeable, polite. 5 stars. I am not happy that you changed your program that I’ve paid for the past 5 or 6 years and got very little benefit from. My rewards were mostly wiped out the first few years although I called several times to bank them. Then you changed the plan and inky give a percentage off home install and I had to pay to have the install completed after buying 5 or 6 or more big screen smart lg TV’s. Also regarding your credit card…it’s difficult to reach a human for assistance and I wish I was able to hear more than 5 transactions on the automated telephone service. Sincerely, K K

The agent investigated a problem with the TV sound for almost 2 hours until he figured out the problem. That was really appreciated.

The 2 gentleman who came to my house were very kind and professional

Everything connected properly. Worked first time.

The Total Tech package I purchased last year was certainly worth the money. I purchased three TV's and they were expertly installed by the Best Buy team as well as my new wifi equipment also purchased at Best Buy. They even matched the price Amazon was selling the system for.

Best Buy used to be the best place to get appliances and electronics but now it is absolutely awful and complete nightmare. I ordered all my kitchen appliances for my new build house. Everything was supposed to be delivered and installed yesterday. I get an email that they have no technician available to install my appliances. So I called and was assured they would deliver all the products and reschedule the installation. Only the refrigerator was delivered in the morning. I called again and spent an hour or more on the phone. I was told my microwave would be delivered and installed between noon-8PM so I wait around all day and no one shows up. I don’t even get a notification or phone call. I was able to get a hold of another person and told my dishwasher would be delivered next week and installed and my stove would not come until the 18th. Also we paid to have the installation. No one installed our refrigerator. The guys just dropped it off and left a huge gash in our door frame. So we only have a refrigerator and no other appliances for several weeks and have no idea when our over the stove microwave is coming. I am so disappointed with Best Buy!

The agents finally convinced top management that my Yamaha Aventage receiver was faulty. I spoke to the Dover, Delaware Best Buy General Manager that I would return the Yamaha receiver and upgrade to a Denon receiver by paying the difference. What a dramatic difference in performance.

With my having four tv’s go bad in less than a year, Chris came in this time and repaired this tv this time! He does such great work. If i have more things to be repaired he will be the one that i insist be the person to do it!

Two of the squad came to my home resolve why Bluetooth was not connecting to my Bose receiver. They determined the pedestal was defunct and had been for over a year. The Bose was only 4 years old and paid $500 for it. Unfortunately the squad could not fix the defunct pedestal (complaint to Bose quality) but the squad did a great job in troubleshooting.

I had a great experience with the geek squad as always. They are always on time and know how to help me.

Steve was extremely knowledgeable and professional. He was able to properly rectify all issues on hand. Very appreciative. Offered the exact service I expect from BestBuy. And us an example of why I will continue coming to BeetBuy for my home needs.

The technician was so experienced he explained everything and answered all my questions. Yes, it was a little expensive but I would not hesitate to have another technician from Best Buy come out to fix my technical problems. Thanks Best Buy.

Techs were very good at what they did. They explain everything very well.

Excellent service overall. Very patient & answered all our questions.

I was having problems with streaming. The agents arrived, assessed my situation and quickly fixed the problem. I was very impressed with their knowledge and ability. In addition I was impressed with the way they conducted themselves. They are an incredible asset to your company.

serviced my TV Guy was great & really took the time to get things straightened out

Your technician was very good at troubleshooting and explaining what the problem was. We were able to contact our satellite provider to request a replacement of our receiver. Once the new device was installed, we’ve experienced no more issues. Thanks to Geek Squad for figuring it out.

A new Bose soundbar was installed after the previous Bose soundbar purchased stopped working properly. The Geek Squad member who came to our home was very professional and did a nice neat job. He made sure that the soundbar was working.