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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek squad installed everything quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents wwre right onbtime and did all the mounting fir me perfectly and quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad To The Rescue

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is awesome! Resolved the issue quickly and the tech was very polite and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was excellent. First of all he solved the problem, in addition he was courteous, on time, kept me informed of arrival status, and all in all it was a positive experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem fixed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed the issue with my new roku device connecting to my tv. He was helpful, communicated the steps needed and made sure everything was working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answered call quickly and helped us!! Always great service whether over phone or installing products or in home repair.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Courteous Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employees are very knowledgeable and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG and Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent sound checked the s and made the necessary adjustments to the TV and sound bar. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    u.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional Job as usual. Thanks for outstanding service. Thanks for doing a wonderful installation job and caring about your customers. Keep up the good work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did everything possible for me to be able to get the Samsung TV plus channels on my Samsung frame when it’s hardwired, but for some reason it is not possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS fixed my TV and speaker issues quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve was prompt quickly solved our issues and provided great information on how systems work! Very Satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leo helped us and we are very happy with his work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leo Estrada stopped to assist us in the operation of our tvs. He was very pleased to help us and he did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad affords peace of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is awesome!! I love the idea that they are available to troubleshoot and or repair our electronics. It affords peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved my surround sound problem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't able to get my surround sound working when I was streaming on the TV. Rich from the Geek Squad came out and solved my problem. He was professional and very knowledgeable. He explained everything so even I understood.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad is great! Phone support is horrible!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is great but your phone tech support is horrible. You have customer service people who are unknowledgeable, and have problems speaking and understanding English. I'm not happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rescanned my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents rescanned my antenna tv ,They were very polite explained everything in detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New PC setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse, was the agent that came to my home to help with some issues with my new PC. He also hooked up my backup and setup a schedule for the backup of my files. He also explained some things so I could fully understand them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Tech.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good technical individual. He helped me a lot. Even tho I am a technical person my self, my electronic training go's back (50) plus years. I try to keep current but that's a lot of new training.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD DIAGNOSTIC EXPERTS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and great service. They figured out the problem quickly as to why my TV in the bedroom was not working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad buys are some of the best out there. From diagnosing, to correcting any issues, they are very diligent and patient as they work through their process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competent Technician!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was professional, competent and explained to us what the issue was and how he fixed it. Exceptional customer service with a smile!!!

    I would recommend this to a friend
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