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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek Squad - corrections and training

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Travis and Dylan did a great job in correcting the issues, as well as explaining the equipment needs to complete future additional home theatre needs. Quick work and follow thru.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Syncing a Sonos One speaker to system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The repair was simple and handled very efficiently. Tech was so nice and thorough. Always great service. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technical help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been to my home 3 x to help 1 st time sink TV with sataligh intranet. Set up my printer & set up my TV screens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very courteous and work fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and very helpful. The only problem is scheduling. Once I call for assistance (usually something I need fixed sooner than later), my appointment is usually 1-2 weeks out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great & Knowledge Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time Clean cut techs Knew the job well Fixed all in one appointment Keep up with the BEST work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Was Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad Tech Provided Excellent Customer Service! He was professional, Knowledgeable & Patient with two oldsters:) He made the necessary set up and adjustments on our TV so we could navigate and enjoy!!! Thank You Josh!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up new Samsung TV and Apple TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my tv in the casita. They also programmed my Apple TV in the master bedroom. They were very friendly, professional and answered all my questions. If I was asked to rate them on a 1 to 10 scale, I would give them a 20!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five Star Rating all around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely professional, capable, courteous, and efficient. Very knowledgeable and personable when workong with us and breaking it down were we can understand without feeling stupid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Hero

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of your techs were friendly, professional and knowledgeable although Gee rose to the occasion and finally solved the compatability issue between our new tv and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rescanned my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents rescanned my antenna tv ,They were very polite explained everything in detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Margie was knowledgable, professional and polite. Explain the problem, fixed it and showed us what to look at if it happened again . Safety was a priority and she wore her mask, kept her distant and maintained the area when she was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Geek Squad success story.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agents assembled my new setup and explained everything to me leaving me with no questions and in complete control of my new devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that set my appointment up was great. The two that came out and reconnected my svc was also great. All 3 worked hard to meet my needs and first young man made beneficial recommendations! Overall - great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job to tech Mike and his helper.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike who had 18 years with the geek squad .He installed my tv over the fire place.He did a awesome job and his helper leyah They we’re bothawdome.Great hob.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound Speaker Problem Resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service was outstanding. The technician continued troubleshooting until the problem was resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install 2 tv's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers were professional and knowledgeable. Insulation of both tv's were quick and all they cleaned up after job was completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad reprogramed my remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came out to my home to reprogram my remote was very knowledgeable and friendly. He answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos order and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Will completed service and installation of Sonos equipment on time as scheduled. Great job. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience with TV install and setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job installing and setting up our new LG OLED TV. Very professional and friendly. Helped get all our favorite streaming services connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the gentleman from the Geek Squad were the best I have a complex stereo system with i TV indoor and outdoor speakers as well

    I would recommend this to a friend