Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Quick Response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As expected, the Squad came and went with precision. I was happy to have them help me. Within 10 minutes they had me up and viewing my LG in 4k. Thank Q
I would recommend this to a friendRated 4 out of 5 stars
Good trouble shooters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 agents came to troubleshoot my new tv’s and remotes which had been installed by geek squad. It took awhile but they were able to get them working appropriately.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad (Colin) was fantastic!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Colin was extremely helpful! He was patient and explained things really well. I appreciated his service!
I would recommend this to a friendRated 5 out of 5 stars
service call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound in our home entertainment system stopped working. The tech that came out is the same one that installed it 3 years ago. He tried everything including opening new items in the service van to test. We discovered it was a bad motherboard. It is sch. to be replaced this friday.
I would recommend this to a friendRated 5 out of 5 stars
Perez was great, read on...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perez was professional and personable. His methodical approach was spot on. If I ever need Geek Squad help again, I hope it will be from him! Thanks, Best Buy! Adrian Catarzi
I would recommend this to a friendRated 5 out of 5 stars
Printer restoration and tune up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Edwin T did a great job of restoring my printer function and tuning the computer so it could work faster.
I would recommend this to a friendRated 5 out of 5 stars
Tv problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys spent time to find the problem with my 4k Samsung. After running a few tests and visiting with them, we determined it was Spectum cable. Spectrum doesn’t telecast 4k just HD
I would recommend this to a friendRated 4 out of 5 stars
Geek Squad solved my Sonos issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great support and gave necessary guidance and geek squad member is highly technical and knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad connected cameras.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician installed Ring cameras in house for me. They Geekalso reconnected one of my outside cameras to W/F for me.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad, Leo, fixed all our tv issues !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician, Leo, was terrific! Courteous, knowledgeable and patient. Highly recommend him !!!
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad excellent service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad is awesome. Excellent service. So happy I have Total Tech service. Great peace of mind.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad fixed my volume control issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad is the best. They showed up on time and addressed my issue quickly and also resolved a couple other minor issues.
I would recommend this to a friendRated 5 out of 5 stars
Geed Squad diagnosed and repaired tv quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent communication and followup was above and beyond. We are very pleased with the service that was delivered
I would recommend this to a friendRated 5 out of 5 stars
Use of new remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ryan was extremely knowledgeable and patient with us as we learned how to use the new remote. He is the exact type of employee Best Buy should want representing the company in the field.
I would recommend this to a friendRated 5 out of 5 stars
Show me TVs back to normal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a great job fixing both problems we had with each TV. All is good thank you
I would recommend this to a friendRated 5 out of 5 stars
tv repair????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called in for service on my tv, waited weeks for service and best buy sent out an installer. does not seem right. Nate was great and explained everything.
I would recommend this to a friendRated 5 out of 5 stars
Most helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was able to correct my concerns in a quick and experience manor. He also gave me some tips on how to keep my system working at a peak efficiency.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ethan did a great job of checking in my computers, doing the service work and checking me out with the new computer ready to run. A real class experience! Thanks Ethan!
I would recommend this to a friendRated 5 out of 5 stars
I appreciate Michael!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Michael did a fantastic job. He went above and beyond. He was so kind and professional.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad set up my new computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seth Martzen set up my computer. He was GREAT!!!! He answered all of our questions. He was patient with me since I am not "techno savvy".Very professional. Very knowledgeable. I would bring him back any time and refer him to friends.
I would recommend this to a friend