Customer Ratings & Reviews

This was an ccellent experience. My problem was simple and fixed easily with no shaming. The approach taken was didactic and helpful. The staff were reassuring.

Joshua the technician was excellent. Professional, knowledgeable, and courteous.

The agent was fast, helpful, knowledgeable and friendly. Went out of his way to make sure we were satisfied.

I am so gladI I signed up for Geek squad service. I am a widower and have no brain for technical. Everyone should sign up who is confused

The technician resolved the problem of my not receiving any sound on the tv with the local broadcasts. The sound however was excellent with Roku.

Guys really knew their stuff. I needed help with a complete new TV, Apple TV, wi-fi, internet radio set up. When they finished I was comfortable using all of the components.

Your service technician, Matt, was a pleasure to update our entertainment system and security. He is very knowledgeable and professional

The professionalism shown daily by Keith Taylor and Brian who worked on our system, was top shelf. Always responsive especially with the way deliveries are messed up, they communicated well.

The agent dekrow on my Roku He knew what the problem was and fixed it right away.

The Geek Squad team communicated well prior to their at home visit to troubleshoot a TV problem, was helpful, & followed up as promised.

The Best Buy technician arrived when expected and quickly and completely resolved our problem.

The technician was On time and Very Polite. He corrected my problem in a very short amount of time. I was pleased with the Service

Agent went through the set-up for my TV. Did a fantastic job! Was very thorough and explained everything to me when he finished.

Great service! The tech has worked with me professionally to find different options for my home audio system and suggested the best option for me!

The agent hooked my system up in a very professional manner. He was very knowledgeable and was explained everything he was doing.

After need for new parts, 2nd visit was good; tech very knowledgeable

When installing a new TV myself it interfered with other same brand TV's in the house. Technician worked through the issues and was very helpful with advice.

The agent knew exactly what was wrong with my sound system. He informed me of my error and it was all handled in a professional manner. Thanks to the knowledgeable Geek Squad agent.

He was very helpful when I called them about my lip syncing issues. He offered me different options, and he was very patient with my questions.

the technical got my theater back on line. They were very professional. thank you