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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 9,590 reviews
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable and thoroughly explained not only what they were doing, but how we would utilize the system Best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful programming of Logitech Harmony Elite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service - staff was punctual, courteous, and exceptionally knowledgeable. Job well done with professional results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that was here knew all about setting up my home tv systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech is awesome and worth the money!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Understood issues and promptly resolved it. Even offered to come back to make my home theater wired organized.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv mounted perfectly and timely. They cleaned up and were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Apple TV installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech installed my Apple TV and connected it to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek installed my new speakers quickly and got the sound just right. I no longer have to use sub titles to understand the dialog.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent got my TV picture up & running !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable & 'Customer oreintated' ,,,,,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Talk about a Quick and professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is 5 Star They we’re great and did a perfect install. This is an incredible service So very glad we got it !! The techs were quick and very easy to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer service & friendly. They were on time & solve the problem immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was early and communicated very well with there ETA. Very patient with all questions and took the time to show me every question I had.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad help on Roku TV issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first everything was fine but about a week later the same issue happened.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solution by telephone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The solution to my difficulties was able to be handled by telephone. Agent as professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my TV and suggested to probably buy a new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, professional and solved my TV problem. Also suggested a few instructions concerning using ear pods

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer elite stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician trouble shooting my home stereo and determined it had a blown channel but wasnt sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service Totally worth it Definitely recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of streaming device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were thorough and installed new equipment quickly. They also took the time to explain how to operate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fredh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and a pleasure to have in our home. The issue was discussed and the correction determined and executed,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad determined the problem so we could addr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents could not fix the problem but helped us decide what we need. They were extremely personable and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Ttech support! Chat is a little funky, but peeps always real nice-

    I would recommend this to a friend
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