Customer Ratings & Reviews

The Agent George updated the prior installation of my new LG TV and Bose sound bar. The original installation was incomplete and did not operate correctly. George was excellent!

On time and quiet knowledgeable! Didn’t waste time to figure out what needed to be done. Didn’t waste our time upon completion by lingering about to tell “war stories”. Will definitely call on Geek Squad when in need of true professionals

The part solved the problem, just like the techs predicted!

Our in home agents were Erik G and Erik M and they were both excellent, professional, above and beyond. We had two TVs here: one needed connect to wifi the other had a glitch setting so streaming service quit working. Both FIXED perfectly!

Leopold Whylie was the agent who sold and installed the TV. He could not have been more competent in his job, more congenial, or more helpful. In short, Leopold was a star.

young people were a little impatient. I didn't see the note to prepare for their visit so I didn't have the remote ready. I was pleased that they knew what they were doing. I am 82 so a little overwhelmed with current technology.

Geek Squad is very knowledgeable and smart. They listen to every question you ask and take care of it. and when you think of another question they are eager to take care of it. Also like when they come into your home they cover their shoes. Anyone needing help with there TV, I pads, cell phones etc these are the guys to call.

The technicians did a thorough troubleshooting of my sound bar. They kept me informed of everything that was going on. I would recommend Patrick and Salvatore for any problems

This was my first time having the Geek Squad come to my home and I did not know what to expect - especially with my limited technical knowledge ( TV issues). There was no reason for my anxiety - I was extremely pleased, The young woman who helped me on the phone understood my issues much more clearly than I expected from my garbled explanation. The lead technician, Frank, and his assistant Jason were terrific. Frank called me in advance to let me know his planned time window to arrive and then again when he was 20 minutes out. As he worked on remote pairing with the TV he explained all, answered my many questions, made suggestions about more efficient memory usage. He gave me time to try many things and helped me understand. He was very patient, and helpful without being condescending. Frank and Jason were both friendly, courteous and professional throughout the visit. They are excellent representatives of your company and service. The woman on the phone (so sorry that I did not save her name) and Frank and Jason make me happy that I went "total tech".

The agent address my issues by dismanging the bundle of wires on the back and routed them to the correct components. He made suggestions for the future and corrected the sound and operation of my entertainment center.

Marantz AV receiver was malfunctioning audio. No sound from my new Sony TV. Within minutes a correct diagnosis was determined. The receiver needed a software update which was installed immediately. Squad tech and assistant were also in time. Great job.

The chili is great, but I am having a problem come to find out however, that my apps need work and that it’s a problem from the factory. The picture has been great and I’m sure they’ll figure this out

Justin and Lee did a great job! They relocated our Apple TV box and ran a cable to the digital receiver in a closet. They also were very good with our dog!

Andre did an absolutely excellent and professional job. We had had an home theatre system installed but it never worked the way it was supposed to. Finally Andre and Anthony fro Magnolia came out and were able to troubleshoot the problem. Andre ultimately came out to do the “work” required and we could not be more pleased. It’s nice to finally be able to operate our system.

The agents were on time and pleasant. They reset my television, reprogrammed my remote, and calibrated my sound system. I messed it all up and they fixed it pronto! They also tutored me on how to fix it if I break it again lol!

I purchased a printer and installed it but I missed some steps in the setup and the scanner piece of the printer wasn't connected to my computer. The representative who came to my home was extremely knowledgeable and knew what he was doing.

The technician was very diligent, trying to fix my issue and when he was finished, he helped me pick out a new one which I will purchase from Best Buy as soon as it’s on sale

The agents hung two televisions, a sound bar, and made sure I knew how to use the remotes for which service. I had some issues and they came back to help me.

David,the tech, worked hard to connect our headphones for the hearing-impaired. Other Geek Squad techs who have been here so many times since I bought the TV six months ago, couldn't connect them.David was determined and worked hard and succeeded! He should be rewarded by the company for his expertise and work ethic.

The receiver needed to be reset. Once they did it, everything worked fine.