Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Installed on time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent technical support service. Friendly professional very acknowledgeable Asked me questions. Very happy and glad they whete able to fix the problems
I would recommend this to a friendRated 5 out of 5 stars
I couldn’t work or play without Geek Squad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We rely — with great confidence — on Geek Squad to help us with our network, computing equipment, and home theater. They have always been knowledgable, trustworthy, and have saved us time and hassle on many occasions. We’ve used Geek Squad for years.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad solved the problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did a thorough inspection of our television and sound bar. He gave us some good guidance on how to move forward. The geek squad has always been our best bet when we have needed help.
I would recommend this to a friendRated 5 out of 5 stars
wi-fi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i needed assistance with connecting wi-fi to appliance, jon is awesome problem solver!
I would recommend this to a friendRated 5 out of 5 stars
Love my Geek!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and great service! Answered all my questions and spent time to demonstrate.
I would recommend this to a friendRated 5 out of 5 stars
Computer hacked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop was hacked and I was able to book an appointment the same day and geek squad took immediate action to make my computer safe
I would recommend this to a friendRated 5 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that came are really friendly and show that the know what they were doing
I would recommend this to a friendRated 5 out of 5 stars
Helped with projector issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Larry was extremely helpful as always. He has been here a few times and he’s always been very helpful.
I would recommend this to a friendRated 5 out of 5 stars
Stopped the obnoxious voice that just started.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've already completed a survey on this visit. My TV changed like it did previously where I don't need 3 separate remotes.
I would recommend this to a friendRated 5 out of 5 stars
Helpful service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Matt was very nice, took his time, and helped us with our problems.
I would recommend this to a friendRated 5 out of 5 stars
Firestick.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was prompt, according too estimates and assesment was accurate.
I would recommend this to a friendRated 5 out of 5 stars
Outstanding!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! couldn't ask for better~! Courteous, polite, knowledgeable and patient. Many thanks!
I would recommend this to a friendRated 5 out of 5 stars
Help full support.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very helpful and knowledgable showed me things about my tv I did not know.r
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They tried but I have a Smart Home and there is more to correcting the problem. It was temporarily fixed but the problem has returned. Not sure what to do next. They were very nice and did try to help but it was only temporary. I would recommend them for things that aren't Smart Home related.
I would recommend this to a friendRated 5 out of 5 stars
Repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent help with getting the audio back on. Nice job
I would recommend this to a friendRated 5 out of 5 stars
The Geek Squad tech was great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a rating for the service I received this time. This was a redo. I wish I would have the guy the first time.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad did a great job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All my problems and questions were handled very well.
I would recommend this to a friendRated 5 out of 5 stars
TV with intermittened sound, no picture?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quickly identified my problem......it was my TV. A "board" problem, impossible (in this economy) to fix.
I would recommend this to a friendRated 5 out of 5 stars
Excellent service with problem resolution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thoughtful and highly capable service provider. Problem resolved effectively. Thank you!
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Techs. Are Experts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs. really know their stuff about home theater electronics. They solved my issue in a matter of minutes.
I would recommend this to a friend