Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
remote control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were great, the problem was the delay in service. When I bought the tv the lead time was three days. When I needed service it was two weeks. Had no living room tv and just had minor, but painful surgery which required several days recovery. A tv would have been nice. As it turned out, the remote needed to be reprogrammed, less than 15 minutes
No, I would not recommend this to a friendRated 5 out of 5 stars
Thanks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents resolved my issue within minutes. Frustrations relieved.
I would recommend this to a friendRated 5 out of 5 stars
Good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did a good job, showed on time understood the problem and fixed it correctly
I would recommend this to a friendRated 5 out of 5 stars
Samsung TV Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been experiencing picture issues with new Samsung 55" TV. Excellent support was provided by Geek Squad to resolve the issue.
I would recommend this to a friendRated 5 out of 5 stars
Fixed my woofer and showed us what to do if the sa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So glad they are really good Very helpful and professional. Patient and kind
I would recommend this to a friendRated 5 out of 5 stars
Disconnect direct tv equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy review and fix, technician was knowledgeable, fast and friendly and laid back.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad researching my sound bar issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great job helping me identify the issue. I ordered the recommended part and all is wel.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad great customer service and installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Denon receiver, Polk subwoofer and Sony digital Blue Ray player amazing products Geek Squad did fantastic job installation and demonstration how to use my new home audio equipment
I would recommend this to a friendRated 4 out of 5 stars
Geek Squad Competency
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some Geek Squad Techs are more knowledgeable than others.
I would recommend this to a friendRated 5 out of 5 stars
Unscrambled my remotes and home theater and more!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Claire is great and so easy to work with! Invited me to call her if I have any questions or trouble :-)
I would recommend this to a friendRated 5 out of 5 stars
Problems were promptly identified and fixed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, courteous service. The issue was with other equipment, which I was then able to get corrected the same day.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Techs. Are Experts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs. really know their stuff about home theater electronics. They solved my issue in a matter of minutes.
I would recommend this to a friendRated 5 out of 5 stars
Set up my new laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Agent went right to work showing me the best way to save my documents and photos on my external drive then got my computer running faster.
I would recommend this to a friendRated 5 out of 5 stars
Firestick is great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Geek Squad. I have a special affinity for agent Ryan. Helpful and takes time to educate, the others have too.
I would recommend this to a friendRated 5 out of 5 stars
programming soundbar and remotes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar, along with the various remote controls, were installed quickly and professionally. I was impressed and satisfied.
I would recommend this to a friendRated 5 out of 5 stars
Universal remotes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This guy helped us 10 years ago, and he is still one of the best service techs we have ever had.
I would recommend this to a friendRated 3 out of 5 stars
Wrong wiring in home theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During the service, more issues were identified. The wiring is wrong for the hiehgt speakers and surround sound spearker for over a year. I have not heard back when the next service will be scheduled and how will I get compensated for over one year of no center channel speaker access, one year of no subwoofer access and now wiring is also wrong.
I would recommend this to a friendRated 5 out of 5 stars
TV & Modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes all the worry out of setting up my tv! So glad I have the service. Guys are extremely helpful and knowledgeable
I would recommend this to a friendRated 5 out of 5 stars
Home theater repair and set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gate agents checked all the connections to re-hook up my home theater system with the stereo components necessary
I would recommend this to a friendRated 4 out of 5 stars
Better antenna
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I put the TV together and connected up everything. The squad helped me with the antenna signals which were not working well.
I would recommend this to a friend