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  • Front. Geek Squad® - Home Theater Troubleshooting Service.

Home Theater Troubleshooting Service

SKU:
7716527
See Details

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 9,590 reviews

  • Geek Squad TV Install and Receiver Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul is an excellent tech. He is patient and very caring and has over 10-years of experience.

    I would recommend this to a friend

  • Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job, except he accidentally knocked the power plug for my modem out of wall. Took me a while to troubleshoot that.

    I would recommend this to a friend

  • Geek squad fixed my universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan once again came to my rescue. Couldn’t get the tv remote to work He went over it a few times, let me write down instructions etc. great service!!!!

    I would recommend this to a friend

  • Geek squad troubleshooted my surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very professional and solved the issues immediately.

    I would recommend this to a friend

  • Thank youThank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Matt and Johnny for taking care and solving the issues that arose arose that turned out not even to been to be from your equipment thank you

    I would recommend this to a friend

  • geek squad employees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents taught us everything we needed to know & do with are tv's and computers

    I would recommend this to a friend

  • The Geeks are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed help to sync our sound bar and TV. They kept uncoupling and we couldn't get sound from either the TV or the sound bar. I had to reboot everything to get the TV and the sound bar to re-sync. The Geek Squad fixed it and we are very happy with the results.

    I would recommend this to a friend

  • coordenate t.v and antenna

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a antenna and had the Geek Squad coordinate the t.v to accept the antenna stations./ They arrived on time went right to work and everything was done and they were gone ion no time.

    I would recommend this to a friend

  • Great Geek Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Geek was very knowledgeable and explained everything so that I could understand. He was courteous and explained what I could do.

    I would recommend this to a friend

  • Great service! Polite Best Buy employee!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time and setup the TV quickly. Thoroughly explained the operations, and took time to answer all of our questions Great service!!!!

    I would recommend this to a friend

  • Geek Squad quick diagnosis!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were able to diagnose the issue I was having with my Sony audio receiver and advised me what I needed to do to fix the problem.

    I would recommend this to a friend

  • The geek squad troubleshot my subwoofer to find ou

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents troubleshot why I couldn’t control volume with my remote and we got it fixed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Told us what to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician checked out a television that wasn't working.

    I would recommend this to a friend

  • Good Geek squad installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two worked very well together, and were able to install it quickly.

    I would recommend this to a friend

  • Set up and programed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were here when promised and were so very courteous. They did a great job.

    I would recommend this to a friend

  • ROCKSTAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are “rock stars “. !! I’m 72 years old and I’m glad to have this service for my home entertainment systems !!

    I would recommend this to a friend

  • Hurrahs for the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Help for the less techy AKA old people. Not condescending in any way. Efficient and willing to share their knowledge in "old people" language.

    I would recommend this to a friend

  • Quick fix to connection issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same fellow that installed my TV. Remembered my set up. Fixed my internet connection issue with ease.

    I would recommend this to a friend

  • Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad work with you and explain about the product and help you understand the policy

    I would recommend this to a friend

  • resolved my problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Issac was very professional, very knowledgeable about how to resolve my sound bar problem.

    I would recommend this to a friend
Page 187, Showing 3,721-3,740 of 9,590 reviews
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