Customer Ratings & Reviews

Technician did a great job in servicing the system and in diagnosing any problems.

Very knowledgeable and helpful would recommend your services for geek squad. Very pleased and happy.

The Agents straightned out my Tv Remotes For me- & let met know which one's to use to change channels & which one to use to shut off TV -

The crew was on time, very neat. Mounted speaker to tv, on the wall, tested and adjusted. Very neat and clean. Highly recommend geek squad.

The guys that came are really friendly and show that the know what they were doing

My husband made this call. I am sure This agent is excellent in knowledge and customer service. We love the Geek Squad.

The agents installed my new mesh network and tested it to make sure I could now get the streaming channels.

Very knowledgeable and a pleasant young man we wouldn’t hesitate to call again if the need

Tech emplyee very professional. Helped with new phone downloads and teaching me about my phone.

The guys were great. They had a perfect solution to the problem. I wish I could have consulted them before making the online purchase that was not the right choice.

The guys took care of my problem, in a very short time and were very nice to have in my home. I would recommend them.

So far we have had a tech out to set up new TV, Receiver and new remote. Then we had another tech come out to replace my router and both were very professional and great customer service. I wish I had tried service sooner!

Excellent service as it always has been over the years. My only concern is that it took so long for my appointment; wish it didn't take so long.

Same fellow that installed my TV. Remembered my set up. Fixed my internet connection issue with ease.

Jason was very knowledgeable and quickly diagnosed the problem with my home theater system. He was highly professional and communicated most effectively.

the agents installed the necessary components and resoled the issue

First solution was to replace remote. Didn't solve problem. Geek Squad came out and disabled Bixby which solved one problem but now I have no microphone ability and it didn't solve other problem. On top of that was charged $49 for something they could have had me try over the phone during one of my multiple calls. The tech seemed competent and was friendly and he had no choice but to collect fee. Tv under warranty and I paid for total tech support and wasn't told about charge in advance.

The agents were super!! Very helpful and explained answers to my questions and lack of knowledge on my part. They also wore the booties because of the new carpets.

Matt is excellent! So knowledgeable and explained Everything. Best Buy went out of their way to make sure we had the right person for our problem.

Agent connected my new TV to all relevant devices. He took the time to answer questions and helped with some special purpose set-ups. He was excellent, first rate!