Customer Ratings & Reviews

Explained and managed expectations on TV. Was expecting to have Google Plus automatically installed. Seems the Samsung TV does not support Google TV. I absolutely love the Geeksquad service and quality of work.

Prompt and cordial service. The TV was perfectly installed despite some mounting problems due to the differences between the former and current TV

Daniel Padilla, Geek Squad-Torrance, provided outstanding service to resolve my printer issues satisfactorily. Daniel was very professional, knowledgable and efficient. He called in advance to better understand and troubleshoot, bringing out a replacement printer to my service call as he correctly determined my non-working but under-warranty printer would likely have to be replaced. Many kudos to Daniel!!!

Fantastic Job. The tech Michael was incredibly thorough troubleshooting the issues with my Sonos system, identify and solve the problem. I just renewed my annualGeek Squad subscription it's well worth it.

The agents did a superb job correcting all of my technical issues. My new Sony Bravia installation, with overhead speakers and receiver now works just fine. Both agents were knowledgeable, courteous, professional and efficient.

Dustin, my Geek Squad home agent, came and set my new Samsung 55" TV perfectly. He took the extra time to hide all hook-up wiring and had the necessary upgrades to the cabling to maximize my pic quality. By checking my Home Theater receiver, we found a problem that I would have not figured out on my own. THANKS DUSTIN....WELL DONE!

The Geek Squad associate was able to determine the problem with my soundbar and explained thoroughly how it worked. He was very knowledgeable and imparted info I never knew about the capabilities of my soundbar. I had a control I never knew was so vital to the operation of my soundbar until it was demonstrated by him. I have never ever gained so much info. It made me proud to be a Geek Squad member. I don't remember his name but he was at our home on Sunday Dec 24, 2023. He was very professional and proficient. Don't take this the wrong way. Other Geek Squad associates have been very helpful and informative but this guy tops the list.

We had two new TVs mounted, and they each had different inputs. Not only was the Geek Squad installer competent, he was also friendly and patient answering all of our questions. The rooms look great. He did a very professional job.

My Geek Squad person was great to work with, arrived on time, super knowledgeable on all my questions with great recommendations for next steps--and I would love for him to help me with future installation. The ONLY reason for 4 stars is that I was so eager to consider a follow-up purchase and it took awhile to finally receive the promised recommended links to the product I was interested in. I'm guessing he must have just had a busy schedule--so there's grace! :)

The Samsung 85Q that I purchased is a great TV. Took a little getting used to on navigating through the available choices on the remote but with any new device you have to spend some time with it. Great pic on TV, but the sound is below standard for a TV of this price range.

My painter had unhooked the sound bar and I was unable to hook it back up. My tech diagnosed the issue and hooked it up properly and reset some of the settings on my tv for a better picture!

The geek squad is agent was very helpful installing our phones. He was courteous, knowleable, and quickly finished the job. I am glad I bought the yearly package to get things fixed. I can rely on Best buy. Thanks

Steve troubleshot my TV problems. Everything works well now

The agents were excellent!!! They hooked up my new LG TV and explained everything to me, so that I could enjoy all the applications, picture quality and they explained to me about how to get to different HDMI"s.

The tech not only corrected the problem I thought I had but fixed the problem I ACTUALLY had and quickly. He saved me hundreds of dollars. They will hear from me again. If I could give Geek Squad 10 stars I would!

After buying many cables to attach the monitor to my computer, we brought all of the cables, the monitor and the computer over to Best Buy for The Geek Squad to take a look. It took the Geek Squad personnel 10 minutes to fix the problem which was that the cables were not correct for that combination.

I needed assistance in migrating files from an old computer to a new one. Being a DINOSAUR, the migration wasn't as easy as purported on websites. So I called the Geek Squad. Bottom Line is they got everything migrated and I'm in business. That Sid, they go so fast (kind of a good thing/bad thing) I'm not totally sure where to EASILY find my older files. I know they are on a massive hard drive I have but the detail of WHERE is often the harder question to answer. But they did it in a jiffy. I don't know how to solve the problem of communicating where the old files are on an external hard drive once a migration is complete. Some kind of diagram? Flow chart? Don't know but I'm pretty sure with non-tech folks the 'too fast' explanation of the solutions may not be as thorough as us dinosaurs require. It is indeed a tough nut to crack.

Well the guys were great. They diagnosed my problem which was unfortunately a blown receiver, subwoofer & rear speaker. I feared the worst but they were very helpful on all the additional solutions available to me. They also mounted a large TV for my bedroom. Very efficient quality service.

Helped get us from streaming service to our regular programs

Geek Squad mounted my tv exactly where I wanted it and it's secure and still there. They did such a good job I'm planning on having them to remount a 85" tv done by someone else that I'm not happy with. I know the Squad can get exactly where I want it.