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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 9,590 reviews
  • Rated 5 out of 5 stars

    great service team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents fixed my sound bar issue and helped give me tips on it proforamce

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service and technical support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young lady that looked into the issue I was having with my iPhone was very courteous and extremely professional. She is a great asset for the Best Buy Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fantastic . tweak the tv,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic, i had tweaked the antena/settings and did not know how to fix it. Boys came in with mask gloves, disinfectant, found the problem, fixed it. polite young me very knowlegeable. super professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous and helpful service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was kind, courteous, and helpful service! Answered all my questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came on time and solved my problem. Agent was very friendly and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV. help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly connected all my TV components and got my TV working again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixes should be intuitive..

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy to have Geek Squad there when I need them to untangle my tech problems. Fixes should be more intuitive, but they are not...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Troubleshooting for my Epson Projector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got expert information regarding my Epson home cinema projector. This helped me to purchase and install a replacement lamp.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bradley Boggess took care of our problems with the soundbar. He is so good. Would you believe it was a user problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad came to our rescue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were polite and knowledgeable. All of our questions were answered and we learned a few things about our security system that we didn't know about before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great customer service and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Denon receiver, Polk subwoofer and Sony digital Blue Ray player amazing products Geek Squad did fantastic job installation and demonstration how to use my new home audio equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geel Squad agents really know what to do! I appreciate their work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted & connected tv over fireplace very wuickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed hdmi ports

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific technicians!!! Very knowledgeable and did a great job…resolved all issues very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Geek squade you can not get better service they are skilled and train professionals and will get the job donr

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mark was patient and excellent took his time and he found a way to solve my problem —- thanks Mark you’re the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Over Air Antenna improvements.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellows made our over air antennas more stable and offered brands which might work better in our area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Making everything work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived and quickly solved the problem after a short investigation to the cause.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A member of the geek squad came over and had the problem solved almost immediately. Great service by the squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helping set up new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the men were very good in helping set up our new TV. I can only say how great they were in our set up and any questions that came up they had the answers for immediately. Thanks to them my husband is enjoying his evening tv.

    I would recommend this to a friend
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