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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 194 Showing 3,861-3,880 of 9,590 reviews
  • Rated 5 out of 5 stars

    Fixed it fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. Found an issue with my new system - an old sub woofer - and resolved an issue that made using our new system problematic at best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed sound bar problem. Hi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents assessed my sound bar problem and recommended a different connection and it is working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my computer running. I haven’t had any problems since I started using webroot secureanywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James was very helpful & set up my TV system quickly & efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV connection issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been having an issue with the Wi-Fi connecting to my Smart TV off and on for some time and the tech's that came out fixed my issue!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does it Great...always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. They came in, took care of business, gave me some tips and were done in less time than I had figured. Geek Squad is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve and Matt were great. They installed TV quickly and neatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek TV Tech was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech solely removed the tv from the wall and repaired it. Work all Excellent!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good customer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble shooting and installation of an outdoor satellite dish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tom and Trevor were excellent in getting our question Answered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always delivers excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have had great experiences with the Geek Squad. Most recent trip was to reset Sonos and trouble shoot cable connections. Both issues resolved quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad resolved my receiver problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service as it always has been over the years. My only concern is that it took so long for my appointment; wish it didn't take so long.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Panamax surge protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Check out the Panamax surge protector, found out it was faulty have to have it replaced

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Audio issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent worked diligently To work an audio. Not able to fully fix the issue but provided a workaround.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Team is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents , Bryan, Abe and Jason were so nice and were able to resolve the sound issues with our karaoke device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Resolved the Issue Quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Resolved the Issue Quickly! They came in on time and resolved the open issue instantly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. So far. We shall See. Only have it for a few hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another very helpful Geek visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luc, our tech, was very patient with us and answered all our questions and showed us how to operate our system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Background Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent trouble shoot my amplifier which the surrounds sound is not working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from Geek Squad! I will use again.

    I would recommend this to a friend
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