Customer Ratings & Reviews

The Tech did an excellent job troubleshooting the problem

BRANDIN WAS GREAT! He listened and explained and helped me figure out what I needed to do to hook up various things. Would recommend him any day.

Total Tech is invaluable when you can’t figure out what’s going on with all your electronics. We’ve had the Geek Squad out a number of times, from installing new televisions, receivers and routers, to troubleshooting issues. We so appreciate them and their professionalism.

The sound and picture were out of sync on my tv. The Geek Squad technician was able to diagnose the cause and fix the problem in a short time. He was very competent.

Our sound bar was at the service center due to the amount of times the Geek Squad came out to fix it. Nancy was the technician at the service center and she went above and beyond to figure out the problem. You are very lucky to have such a focused employee . I hope you will recognize her for the value she brings to Best Buy. We got to return the faulty sound bar and pick up a new one. The guy at the Geek Squad was great getting us a gift card. I believe it was Rob who helped us pick out a new one. He was so knowledgeable and nice. Another valuable employee! We would recommend Best Buy to anyone based on our last experience! Thank you.

The service that we receive from our service tech Nathan is perfect! He is always professional and on time! Takes care of the problems and makes sure we understand everything before he leaves.

Your Geek technician was awesome! He was very knowledgeable,courteous & respectful of our home, I had purchased a Denon receiver so we could enjoy a set of Klipsch Forte 2 speakers & tie them into our Samsung TV. Dish Network had 2 different technicians & neither was able to get everything tied together. I also wanted to encourage anyone wanting an excellent receiver, I highly recommend the Denon! I had first purchased a Sony from Bestbuy which is was very disappointed with. Bestbuy were so helpful & suggested the Denon, gave a full credit on the Sony in exchange for the Denon. My wife and I have purchased all of our appliances and electronics from Bestbuy for years now & highly recommend them! An excellent company to do do business with!!

Geek squad was awesome, they went above and beyond.

Came in and fixed a previois incorrecr installment.

I called to have the guys come out because our tv was going black sometimes during different shows. Seems like it was the fire stick glitching. We switched to Roku and so far tv is working fine.

Agent Jonathan Grove and Agent Cooper White were the best agents you have ever sent out. They completed their work in a business like manner and gave us complete instructions on how we should operate our equipment. Extremely satisfied with their work ethics.

The service man did an excellent job at my home working on my internet for my television ! It got it working perfectly and I can't thank him enough for his quality and knowledge of fixing problems !

I had to swap out my wireless remote that was previously set up by Geek Squad. The initial set up was challenging so they rescheduled a follow up where they returned and got things working perfectly in no time.

They fixed the tv checked all the connections. They had us turn the tv off and on and go over the channels to make sure they work

The agent came to my home to determine why one of my security camera's was not working. He quickly tested my solar panel and battery and was able to determine the cause of my problem. This allowed me to submit to my security company what needed to be done and they took care of the problem at no charge.

The Agent conducted a home diagnostic of our Sony TV and Directv app. They were able to detect the problem with the Sony TV Directv app processing. We had to purchase a Wifi dongle from Directv at our cost and personally install it.

I am saddened by the untimely death on an American legend-namely Best Buy customer service, I purchased a TV-and Geek Squad delivered a crushed box television. I didn't open it-thought it would be better for the to see how the TV was delivered, I called and said I wanted an exchange. Today Geek Squad PICKED UP the TV and informed me they did not have a TV on their order. I called customer service- the language barrier was awful. I have invested over 15 hours (12 hours in waiting for the delivery) only to have Best Buy tell me they would not give me a discount for my TV, nor could they honor the sale price of my original purchase. They were conciliatory about it being their fault -from the refund, and how much time I had to take off work to wait for the TV, and the 2 hours spent with CS. They never took responsibility for the box being crushed when it arrived. ( I have the pics to prove it).They wanted to resolve the issue by offering me a discount on a item AFTER I purchased the TV. I'm saddened by the poor quality of business practiced by Best Buy.

Jeff served us exceptionally well!! All our issues were professionally dealt with and our TV and surround sound system are working very well! He addressed our TV, our surround sound, and our DirecTV system to assure that all were well syncronized. Jeff also patiently answered all our questions.

The 3 tech guys that installed our TV were great! They were efficient, knowledgeable, and performed in a friendly manner. We had a problem with the delivery date but Tech JD and Salesman David C immediately got the problem resolved.

I received very respectful & diligent service from 2 highly qualified Geek Squaders. They solved my problem and gave me some additional advice that has proven very helpful!