Customer Ratings & Reviews

The agents did a superb job correcting all of my technical issues. My new Sony Bravia installation, with overhead speakers and receiver now works just fine. Both agents were knowledgeable, courteous, professional and efficient.

I’ve had a few hiccups along the way and Rolo and Zach handled it quickly and professionally from the start. Zach told me he was going to send a technician that is very professional and excellent at what he does and he wasn’t kidding! Jeremy went above and beyond to explain everything and installed my first TV perfect then returned to redo an install that could have been complicated, with ease and left my room spotless. I hope Best Buy’s GM is aware of the talent on many levels he has in this three guys. Rolo, Zach and Jeremy. Zach answered calls during hurricane IAN while on a ladder in Fort Myers for my schedule! Jeremy… his daughter was in the ER while he was working! That goes beyond anything any employer would ever expect and most times receive from their employees! I commend their work ethics and hope they will be rewarded in some way as that’s not the norm.

My painter had unhooked the sound bar and I was unable to hook it back up. My tech diagnosed the issue and hooked it up properly and reset some of the settings on my tv for a better picture!

We had two new TVs mounted, and they each had different inputs. Not only was the Geek Squad installer competent, he was also friendly and patient answering all of our questions. The rooms look great. He did a very professional job.

The sound and picture were out of sync on my tv. The Geek Squad technician was able to diagnose the cause and fix the problem in a short time. He was very competent.

The geek squad is agent was very helpful installing our phones. He was courteous, knowleable, and quickly finished the job. I am glad I bought the yearly package to get things fixed. I can rely on Best buy. Thanks

Dustin, my Geek Squad home agent, came and set my new Samsung 55" TV perfectly. He took the extra time to hide all hook-up wiring and had the necessary upgrades to the cabling to maximize my pic quality. By checking my Home Theater receiver, we found a problem that I would have not figured out on my own. THANKS DUSTIN....WELL DONE!

They fixed the tv checked all the connections. They had us turn the tv off and on and go over the channels to make sure they work

The agents were excellent!!! They hooked up my new LG TV and explained everything to me, so that I could enjoy all the applications, picture quality and they explained to me about how to get to different HDMI"s.

The tech not only corrected the problem I thought I had but fixed the problem I ACTUALLY had and quickly. He saved me hundreds of dollars. They will hear from me again. If I could give Geek Squad 10 stars I would!

What a great guy answered all my questions was patient with me and suggested equipment that was affordable for me. Thank you.

Our sound bar was at the service center due to the amount of times the Geek Squad came out to fix it. Nancy was the technician at the service center and she went above and beyond to figure out the problem. You are very lucky to have such a focused employee . I hope you will recognize her for the value she brings to Best Buy. We got to return the faulty sound bar and pick up a new one. The guy at the Geek Squad was great getting us a gift card. I believe it was Rob who helped us pick out a new one. He was so knowledgeable and nice. Another valuable employee! We would recommend Best Buy to anyone based on our last experience! Thank you.

The Samsung 85Q that I purchased is a great TV. Took a little getting used to on navigating through the available choices on the remote but with any new device you have to spend some time with it. Great pic on TV, but the sound is below standard for a TV of this price range.

Justin has been excellent …. So knowledgeable and helpful and smart It makes me want to buy all my products from Best Buy and use Geek Squad Great res presentation

The Geek Squad Home Theater of Kelly and Alex are great!! They are kind and courteous and so helpful. They got my vintage home projector running. They assessed the new part I needed and how we work it until they return. I am appreciative and thankful. I look forward to working with them again.

I needed assistance in migrating files from an old computer to a new one. Being a DINOSAUR, the migration wasn't as easy as purported on websites. So I called the Geek Squad. Bottom Line is they got everything migrated and I'm in business. That Sid, they go so fast (kind of a good thing/bad thing) I'm not totally sure where to EASILY find my older files. I know they are on a massive hard drive I have but the detail of WHERE is often the harder question to answer. But they did it in a jiffy. I don't know how to solve the problem of communicating where the old files are on an external hard drive once a migration is complete. Some kind of diagram? Flow chart? Don't know but I'm pretty sure with non-tech folks the 'too fast' explanation of the solutions may not be as thorough as us dinosaurs require. It is indeed a tough nut to crack.

They were quick to solve the issue and were nice enough to answer all my questions. Overall this should have been a free service in my opinion considering what I pay for membership, but I am satisfied.

The service that we receive from our service tech Nathan is perfect! He is always professional and on time! Takes care of the problems and makes sure we understand everything before he leaves.

Geek squad was awesome, they went above and beyond.

Came in and fixed a previois incorrecr installment.