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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 9,590 reviews
  • Rated 5 out of 5 stars

    Total Tech worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Geek Squad Installers and my total tech. I highly recommend getting total tips the benefits are incredible

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad associate was very knowledgeable and respectful and worked very quickly and cleaned as he installed the camera

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The person from geek squad knew what he was doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech doesn't seem like it is going to be worth it anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helping hand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very helpful I get low vision and he showed me the thermostat that maymay help me better and 3asy to work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater trouble shooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got my system and remote working in short order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DJ is awesome! Shows up on time, is very knowledgeable and friendly. Really appreciate the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repaired connections, remounted tv, added soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents, Andyvu and Garnet were wonderful. They accomplished everything I requested. And more. I have had other service men in the past who were unable to helP me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed a sound problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in right on time. Told them what was wrong had it fixed quickly and efficiently.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Informative great at listening to your issue. Well knowledgeable in multiple areas.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Geek Squad installed my tv with perfection!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad responded on time, they were nice and placed my tv exactly where I wanted it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replaced bad audio cable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad replaced a bad cable for my sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geel Squad agents really know what to do! I appreciate their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was scared when scammers/hackers took control of my computer but Totaltech calmly and coolly saved the day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Trouble Shooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service completed in a professional and courteous manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent was efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent answered our questions regarding tv operations and installed a replacement wireless adapter for our PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb problem solving

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad member called b4 arrival- was courteous patient- assessed problem and solved in 15-20 min

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    woofer speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job trouble shooting my woofer speaker. The agents were very kind and answered all of my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great, had the problem fixed within 5 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer & Scanner Conundrum Fixed by Caleb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caleb stop of the line...professional un every way. I appreciate him!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the crew is always amazing and does a great job. thank you for all your hard work.

    I would recommend this to a friend