Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Fixed speaker problem quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful visit from geek squad, was knowledgeable and friendly and seemed to enjoy answering my questions
I would recommend this to a friendRated 5 out of 5 stars
Fixed streaming problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person sent to the house was considerably better than any Best Buy on-line person.
I would recommend this to a friendRated 4 out of 5 stars
Geek Squard reset our soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squard reset our sonnox sound bar and did good job explaining how it work properly.
I would recommend this to a friendRated 5 out of 5 stars
Completed the job quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech did a great job, very professional and experienced.
I would recommend this to a friendRated 5 out of 5 stars
The service was done quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agents fixed the technical issues in a time efficient manner
I would recommend this to a friendRated 5 out of 5 stars
Computer Assistance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent assisted me with my computer. Had another agent assist with our TV and sound bar. Also very helpful.
I would recommend this to a friendRated 5 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your service technician was great and very helpful in identifying my problem and explaining how to use my equipment. I am very happy with service technician!
I would recommend this to a friendRated 5 out of 5 stars
Add wireless printer app on iPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was great finally he has knowledge to install my wireless printer app in my iPhone
I would recommend this to a friendRated 5 out of 5 stars
Eddie and his team were great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Eddie and the guys were great. We still have one glitch with our system and will schedule some help with that, but the guys couldn't have been better.
I would recommend this to a friendRated 5 out of 5 stars
Home service call was great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent Patrick Jeff did a great job installing my eero wifi boosters. Signal strength is pretty level through out now and my cameras connect so much better.
I would recommend this to a friendRated 5 out of 5 stars
Professional, Friendly, and Knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional and friendly. Helped us connect our other devices in a timely manner. Really appreciated the service.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad helped with the remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help troubleshooting my Harmony remote. The guy was so great. After he solved the problem, he helped me understand the remote better.
I would recommend this to a friendRated 5 out of 5 stars
TV setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were on time. They programmed my TV & set up the Wi-Fi. They fully explained it’s operation & made sure I was familiar with its operations.
I would recommend this to a friendRated 4 out of 5 stars
Geek squad installed my TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were very helpful and got the system working.
I would recommend this to a friendRated 5 out of 5 stars
Life saver!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent synced all my remotes and entertainment equipment and made our life so much easier!!!
I would recommend this to a friendRated 5 out of 5 stars
Great Service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two Geek Squad members did a great job. Helpful and courteous.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Trouble shooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Travis came to our home and checked out our whole Theatre system, particularly the speaker set up that was giving us trouble. Turned out it was the Receiver that has gone bad and needed to be replaced.
I would recommend this to a friendRated 5 out of 5 stars
Repaired service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technicians on time knowledgeable patient && customer focused … great service…
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are always professional and great service. Steven knows his job and is a very professional person. Best service.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The original set up of the 75" Sony TV was fine done by a sub contractor, but the Sony sound bar wasn't right. This was corrected by the Geek Squad.
I would recommend this to a friend