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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 206 Showing 4,101-4,120 of 9,590 reviews
  • Rated 5 out of 5 stars

    CarlV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent examined my Bose system and confirmed it was no longer functioning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service of customer care. The team came in and had the knowledge and expertise to get the job done that I needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV REPAIR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents was finally able to get the control board to correct our TV. Installed and set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Organized home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Organized and correctly connected all devices very quickly and correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate their quick and on time response. The tech made a thorougjh inspection and recommendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dead sub woofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent examined my sound system and found that the sub woofer was dead.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation done expertly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad, the installer and David K. the planner were excellent. They know what they are doing. Top rated service! Thank you both odf them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stephen is excellent!!!!!! Prompt, thorough, while explaining the details on how to get the most out of our products. Very professional…….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Discussed reception

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents showed up on time and were very polite and discussed my reception issues to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did what I needed and friendly vvvvvvvvvvvvvvvvvvvv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scott

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Scott was able to fix the problem I had and even went a step further hooked up home theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, professional, arrived on time, as promised. Resolved issue in short order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service provided by technician. Solved the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Great service! They were on time and explained everything completely and were very professional and friendly. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my tv connectivity problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed my TV connectivity and were quick, courteous, on time and it was a good experience. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PAYS FOR ITSELF

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT PAYS FOR ITSELF. SUCH A GREAT, COST EFFECTIVE SOLUTION TO THE SNAGS OCCURRING WITH ALL TECHNOLOGY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huck computer to printet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No he huck up my computer to my computer did great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and hooked up my devices and showed me how to use everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad came to diagnose my television.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time for appointment and seemed knowledgeable and caring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my TV and new Amazon Fire stick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clinton has been super good helping me out. He explains everything very carefully. Very polite.

    I would recommend this to a friend