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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 213 Showing 4,241-4,260 of 9,590 reviews
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job thanks for the helpwill call again hopefully not soon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service. Very knowledgable, Gave me good advice on other products which I apprecaited...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV system function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So helpful and a great guy. Service was timely and right on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed service . It was very quick and the person was very helpful and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered and installed my 65" TV quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, efficient, knowledgeable. Installed, programed, and showed us how to use features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    polite and informative.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very informative, polite, patient, curtious. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was Schooled.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I learned so much during that visit that I was going to ask for a job with The Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gmail help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was quick and very easy. very professional. thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great staff who come in and do it very patiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good people who have been very helpful in setting up my home theatre .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came to my house and did an excellent job solving my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Carmelo did a house visit for one of my TV’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GS rep Carmelo is efficient, thorough and totally professional. I hope you appreciate him!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would only use the Geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is very knowledgeable. Kind and punctual. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad was very good at what they do didn't have any trouble with their people could not ask for anything better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad on time and on point.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came to fix my Sonos soundbar. Not fixable and put in an order to replace it at no charge. Done quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad team member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding customer service regarding adjusting theater screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great group of employes, great service. fast and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad restored sound to my TV set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad restored sound to my TV. They were on time and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agent was on time, friendly and fixed the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose @ his partna did a very good job… TV delivery…installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did some maintenance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable. Knew what they were doing.

    I would recommend this to a friend