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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 217 Showing 4,321-4,340 of 9,590 reviews
  • Rated 5 out of 5 stars

    Awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY CAME AND DID A AWESOME WORK THAT MEANS A LOT THANK YOU SO MUCH .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad techniques

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working as it was designed to. Good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast friendly quality service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was friendly and knowledgeable. Had me sorted out in no time at all !! Great service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally some help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech, Dre Henry was fantastic. He set up my Google Mesh system and helped me with how to use it. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help came immediately from Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was knowledgeable and able to help me right away!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clint geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job as always, professional, knowledgeable, and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theatre repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Technician was extremely knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successfully troubleshot my AVR.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Javier is the best! Very knowledgeable on AVR's and Big Screens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted & connected our Samsung tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents mounted our new tv & connected it. They were on time, knowledgeable & courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comcast Tv setup fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech troubleshot my Comcast tv setup. My problem was solved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service. Solved our home theater problem quickly and professionally.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Technicians are very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs are very knowledgeable but scheduling an appt isn’t easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved receiver problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job trouble shooting our audio issue and used another receiver we had to solve the issue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional techs, efficient careful and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech came out and set up tv and helped manage remotes on time, polite, and eager to help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install verfiication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was on time and very professional. They verified the original installation and tweeked a couple areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Responded in Timely Manner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was able to quickly identify problem & fix issue. Personable & was able to ask questions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable about the products involved and in offering a resolution to my issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straight forward process, honest technician, and kept me informed throughout the process with reminders and arrival times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let There Be Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reconnected my sound bar speaker efficiency and effectively. Best of all, he showed me step by step how to fix it if the problem reoccurs.

    I would recommend this to a friend