Customer Ratings & Reviews

The agent connected my tv to the internet and set it up but had to call for tech support because the brand tv was not listed for the set up. We could not understand the tech support female due to extreme accent. She hung up on us and was very rude!

They fixed the problem very quickly. Both technicians were very professional, friendly and knew what to do. to fix the problem with our surround sound/TV.

Jon fixed my tv when my streaming services would not work. I kept getting a message that my tv wasn’t connected to the internet. He was able to resolve the issue.

Fast trouble shooting. personable and knowledgeable tech

This was not a "Home Theater Troubleshooting Service." I had a 3-year replacement plan on a printer and when it went out, BB wouldn't replace it until the Geeks came to my house and verified that it wasn't my network. They were here about 10 minutes - said nothing wrong with network. Only reason I didn't give it 5 stars was I had to wait about 2 weeks before they could get to me. Fortunately, I had a back-up printer. They did not suggest bringing it in (I would have) but from the chat encounter, I got the impression they thought it was a network problem.

I had to swap out my wireless remote that was previously set up by Geek Squad. The initial set up was challenging so they rescheduled a follow up where they returned and got things working perfectly in no time.

Jeff added a device to my Remote Control system. He then tested the remote control for the newly added device and the other devices in the Home Theater to make sure all worked. Great job!

Chris and Dennis brought in my Pac-Man game and put it together. They did a great job. Both were very polite and concerned that I was pleased with their work.

Home theater wasn't working properly couldn't get Netflix but when the technician finished it was working like new

The agents were able to quickly troubleshoot my issues with my remote and sound system. Main problems were from me!! No more issues thanks to them

Total Tech is invaluable when you can’t figure out what’s going on with all your electronics. We’ve had the Geek Squad out a number of times, from installing new televisions, receivers and routers, to troubleshooting issues. We so appreciate them and their professionalism.

They fixed my TV because I couldn't get it to work. But with there AMAZING Touch! WHA LA!!!! Awesome for the things they do and make sure my surround sound is at its best because of them!!!

Well the guys were great. They diagnosed my problem which was unfortunately a blown receiver, subwoofer & rear speaker. I feared the worst but they were very helpful on all the additional solutions available to me. They also mounted a large TV for my bedroom. Very efficient quality service.

Lee from the Geek Squad was very helpful and went out of his way to make sure everything was connected and working correctly! He did a great job!

The Geek Squad came to fix my home theater system, they diagnosed the problem, and quickly fixed it without a delay. I highly recommend them.

This was a replacement for a TV that started having trouble after four years of service. They made the change with out any problems. I enjoy the new TV since it has a great picture and good sound.

Geek squad tech is always an asset. He listened to our concerns and fixed the issues quickly and made sure we knew how to replicate steps for best tv viewing.

Both agents were friendly and professional. They were able to download up to date programming for my new Sony TV and sinc'd my ARC to all units connected to TV.

Wad having trouble with T V not shutting off and had to leave it on 24 hours until he arrived ,4 days later . He had the problem solved within a few minutes . HURRAY !

Alex had excellent communication keeping me up to date on his arrival time. Once on site, he replaced the defective part and ensured everything was functioning properly before he departed.