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  • Front. Geek Squad® - Home Theater Troubleshooting Service.

Home Theater Troubleshooting Service

SKU:
7716527
See Details

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 223 Showing 4,441-4,460 of 9,590 reviews

  • Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up my new soundbar — neat, professional work.

    I would recommend this to a friend

  • Geek Squad tried to resolve a TV issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was honest about my issue although unable to resolve it. Got a refund as a result.

    I would recommend this to a friend

  • Geek Squad review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timothy G. is the BEST. Always with a smile trying to solve my tv problem. Great attitude and asset to the Geek Squad. I recommend a 20 % raise!

    No, I would not recommend this to a friend

  • Fantastic expertise and service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor is the BEST ELECTRONICS GURU that I’ve worked with......ever! He also has a fantastic personality and works hard to find solutions to ‘sticky’ problems

    I would recommend this to a friend

  • Fixed the problem in no time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spotted the problem immediately. Showed me what I was doing wrong and instructed me on proper method,

    I would recommend this to a friend

  • Never buy anything with out Totaltech

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can always use it in case you're product gets damaged, Or you want to upgrade your product

    I would recommend this to a friend

  • Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always quick and easy with the Geek Squad. When I call it is no problem to set up an appt.

    I would recommend this to a friend

  • Geek Squad saved the day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable and effective. We really appreciate the Geek Squad personnel.

    I would recommend this to a friend

  • Inspection of installed TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs arrived as scheduled to check on an issue with a TV. They were both courteous and knowledgeable, which is why I selected Best Buy for all of my electronic devices.

    I would recommend this to a friend

  • Frank and Brian

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very accommodating and pleasant workers. Put Roco stick on 3 TV's

    I would recommend this to a friend

  • A excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that installed our new Sony Smart Tv Did a Excellent job we were very happy with the geek squad a excellent installation

    I would recommend this to a friend

  • Adjusted soundbar and installed wiring.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept me advised regarding arrival time. Professional and friendly throughout. Would highly recommend.

    I would recommend this to a friend

  • Geek squad needs to contact me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did not turn my surround sound back on before they left….nor can i get in touch with anyone to solve the issue. Very disappointed

    I would recommend this to a friend

  • When in need, make the right call.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time that Craig has been to our home to diagnose a concern and have well satisfied both times.

    I would recommend this to a friend

  • Identified Issue with TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents identified issue with the TV and had an appropriate service ticket called in.

    I would recommend this to a friend

  • No help with service issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent said the issue was ATT Direct Stream and not an issue with TV.

    I would recommend this to a friend

  • Fixed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed the TV streaming and ring doorbell. And gave a few tips to help our own troubleshooting.

    I would recommend this to a friend

  • Geek Squad TV techs rock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very friendly, professional and go the job done quickly.

    I would recommend this to a friend

  • Sound bar to tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set my tv remote to control my sound bar and did a very good job. He was courteous and professional.

    I would recommend this to a friend

  • Great GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job of setting my sound system and helping me to understand how to operate it

    I would recommend this to a friend
Page 223, Showing 4,441-4,460 of 9,590 reviews
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