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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 9,590 reviews
  • Rated 5 out of 5 stars

    Solved Problem Quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad quickly diagnosed the sound issue and had my issue corrected just im]n time for Christmas!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    St up video player.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad showed me how to use my new tv with video player. Very helpful, friendly and speedy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent know how. Very competent. Pleasent and courteous

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound bar issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar volume would vary for no apparent reason regardless of stations, shows, or commertial. It did not "misfire" while the Geek Squad was here so it was hard for them to determine a cause. I wound up buying an upgrade sound bar and have not had any problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks rule

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek fixed my problem in about 15 minutes. Well prepared and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv set up and sound bar system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfy with the service I received from geek squad. Very professional thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen you sent was awesome he knew what I needed. He didn't have it but showed me where I could get it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will purchase additional cameras i the near future

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind, patient and thorough. Too time to show me how to maximize the use of my ring Cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job troubleshooting and fixing issues!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jermaine did an excellent job. He is always able to figure out a solution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Technician provided great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technician intergrsted Amazon Alexa, Sonos and Bose 123 entertainment system. He then explained how I use the Alexa App on my iPhone 6 to play music on all three systems. It was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does it all!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of our issues and concerns were taken care of by the Geek Squad. Jason took care of everything in a very professional manner and was able to train us two old retirees on how to operate the new TV technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Solve all of our tech issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, our experience with the Geek Squad has been great. I would highly recommend the purchase of their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick was awesome we really appreciate his knowledge and work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connect all my devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and helpful with all our needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad reconnected my new Samsung smart tv and helped me program it properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my Apple TV device and connected the TV as well as installing the app to make my cable TV stations available through the Apple TV device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great troubleshooting from the geek squad tech on all my electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time and quickly repaired the soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my surround sound up and running a.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad got us up and going again right away. Thanks guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were professional and quickly fixed my sound system.

    I would recommend this to a friend