Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Geek Squad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent fixed my issue with my sound bar. Job completed.
I would recommend this to a friendRated 5 out of 5 stars
Wifi Reconnection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have always had great service from the Geek Squad for our tech and appliances.
I would recommend this to a friendRated 5 out of 5 stars
Surround Sound Troubleshooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paul did a great job troubleshooting my surround sound system
I would recommend this to a friendRated 5 out of 5 stars
Miscommunication on first call delayed our problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only issue was we had been scheduled wrong the first time Geek Squad was sent. With that said it took 5-6 weeks for resolution of our issue.
I would recommend this to a friendRated 5 out of 5 stars
Tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gob, clean all empty boxes and review use of installl equipment. Very happy with both installer’s
I would recommend this to a friendRated 5 out of 5 stars
Let There Be Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent reconnected my sound bar speaker efficiency and effectively. Best of all, he showed me step by step how to fix it if the problem reoccurs.
I would recommend this to a friendRated 5 out of 5 stars
The agents name was Eric Matlosz
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed Roku and gave me complete instructions on using Roku. He was superb. He was Smart, polite and an asset to Best Buy.
I would recommend this to a friendRated 5 out of 5 stars
Quick and and accurate information.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent quickly diagnosed my problem and gave me a solution for my problem.
I would recommend this to a friendRated 5 out of 5 stars
Service squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to help me out. I did appreciate the honesty of the service tech
I would recommend this to a friendRated 5 out of 5 stars
new speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent figured out our tv issue and set up another appointment to get things corrected with new parts. and a good guy as well.
I would recommend this to a friendRated 4 out of 5 stars
not connect right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this service usually good but one time I had a tech that kind of rigged my Bose surround sound with this wire was not happy with that.
I would recommend this to a friendRated 5 out of 5 stars
Will purchase additional cameras i the near future
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kind, patient and thorough. Too time to show me how to maximize the use of my ring Cameras.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad is great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Geek was great. He came out and combined our 2 Vtech phone systems so they both responded to the same phone number.
I would recommend this to a friendRated 5 out of 5 stars
Connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnect the cable box and connected cable from bose speakers to tv
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad, Shawaun Daniels set up my 4 TVs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shawaun Daniels is the best! I’ll stay with Total Tech because of Shawsun.
I would recommend this to a friendRated 5 out of 5 stars
Service call for soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our technician was very helpful and explained everything thoroughly.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent worked on my Samsung TV He also measured my other TV that needs replacing.
I would recommend this to a friendRated 5 out of 5 stars
Great Job of Installation by Real Pros
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were friendly, on time and very professional. Their work was outstanding.
I would recommend this to a friendRated 5 out of 5 stars
The Best Geek Squad Techs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ivan and PJ are the best!!! Excellent at what they do.
I would recommend this to a friendRated 5 out of 5 stars
Glad we have Geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So glad we have the Geek Squad when we need them. Pleasant, efficient, and the job was done.
I would recommend this to a friend