Customer Ratings & Reviews

The Geek Squad tech rapidly determined the issue and fix it quickly. He also showed us how to handle the issue should it arise again.

Following new floor install, TV sound system did not work. Call for assistance discovered system was incorrectly reinstalled by flooring installers. Agent discovered problem and fixed it in minimal timing. Much appreciated!

The agent Mike was very professional, knowledgeable and took him time troubleshooting my system. Once he found the issue he went right to work to correct it. He also made sure I knew how to work my system properly before he left.

The Geek Squad Home Theater of Kelly and Alex are great!! They are kind and courteous and so helpful. They got my vintage home projector running. They assessed the new part I needed and how we work it until they return. I am appreciative and thankful. I look forward to working with them again.

I was having problems not getting my sound between the TV and Sonos sound bar and our Geek Squad agent, Asif, was of great help. He fixed it for us and corrected our Sonos App.

The Geek Squad installed 7 speakers without any issues and cleaned up after installation. They connected to my new Yamaha home theater to existing hardware. The new system sounds great and have answered questions which we faced.

showed up on time and fixed my surround sound in a timely matter

Home theater wasn't working properly couldn't get Netflix but when the technician finished it was working like new

The Geek Squad employees removed my old tv and installed and hooked up my new tv of under 50 inches. They had already recently installed and hooked to all devices a 65 inch tv.

Agents set up TV to my Dish cable and also showed me how to access the Samsung Tv channels. Excellent service. Highly recommend Geek Squad to everyone.

Had a real tough issue with getting my soundbar and tv to work together, It took a few trues but the Geek Squad member was able to get the issue resolved. Only a skilled pro could have gotten it done. And he did.

Andrew and Luke, as always, did a great job working with us and the manufacturer to determine the fix to the issue we were experiencing with our tv. To date the issue seems resolved.

The agent was great...took time answered questions, explained the system. After using the TV for a couple of hours a green vertical line appeared on the left hand side of the screen. I turned the TV off and when I attempted to turn it back on, it would not go on...kept on shutting itself off. When I called customer service they said the TV would have to be replaced off due to probably a bad board. They couldn't get me an appointment until a week later. This will be the 3rd replacement for the LG OLED 48" TV. Is this a coincidence or a bad product??!! Getting back to the agent, he was great. Not his fault but the LG TV!

Geek squad always with knowledge to solve issues we don't know. Thay installed our tvs in the wall perfectly , really fast, and srt up the tvs for smart view.

There are 2 young men in the Port Arthur Store that were just Wonderfull to help me with my Apple computer when it froze up. They were so patient & respectful with me. they were also very patient, respectful & very knowledgable with Apple. Apple is the reason I got locked out and I would have never been able to do everything these young men did.I have been a Member of the Geek Squad for several years now and I trust them with my devices & purchases. All the people ta the Port Arthur Store have always been very polite , friendly & knowledgable with my needs. One of the young men was Eric Rozelle, I am Sorry, I do not remember the other young mans name.

The agent came and fixed the problem that was occurring on the tv from improper setting up by someone (not Best Buy).

The geek squad tech that come to my house on 5-30-23 resolved my surroundsound in my den! He did a wonderful job, and there hasn’t been any more issues since the day he’s came!!

The agents at this Best Buy helped me make a decision in my best interest and it was extremely helpful. This product rocks and I love using it every day!

The agents were able to troubleshoot the problem and fixed it correctly. We had 2 other issues, and after a few minutes, all was solved and corrected.

Very efficient did a great job. Geek squad was very knowledgeable. He showed us how to work hour television. The geek squad was very patient with me and my husband