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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 230 Showing 4,581-4,600 of 9,590 reviews
  • Rated 5 out of 5 stars

    Glad we have Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad we have the Geek Squad when we need them. Pleasant, efficient, and the job was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family Room TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was at a great price and one of the top rated on the market. The install was quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys, knew their stuff. Very knowledgeable and quickly got the system working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    St up video player.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad showed me how to use my new tv with video player. Very helpful, friendly and speedy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was very knowledgeable and helped us understand what he was doing. He was neat and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is always the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DVD player would not work. Reprogrammed TV so DVD player works now. Checked a 2nd TV to make sure combo DVD/CD/VHS player was hooked up properly and working. All is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed problem with our system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hr was wonderful. Fixed our problem we are very happy with the service. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient service. Technician was very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my fire stick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents put in my fire stick and updated my tv. They were very professional and knew exactly what needed to be done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Darwin was very professional and polite!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Darwin was great! He install the new dishwasher and haul the old one in a very efficient way.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Leader

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed my new router. Internet works faster. I’m happy with the service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad to tune up my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an appointment to have my computer tuned up. I got there on time and was told I would have to leave my computer for 8 to 10 days. I was under the impression that when I made my appointment that the computer would be worked on while I waited or at least a few hours. Very disappointed. This was a waste of my time and gas.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have received excellent and fairly prompt service from the Geek Squad. We went with Total Tech and have been pleased thus far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks are great. I was kept informed of thier arrival time, spot on, the issue was quickly diagnosed & solved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous and knowledgeable techs. Always here when they say they will. I will never be without a Geek Squad membership!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was professional, courteous, and did an excellent job re-installing our home theater system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gary tech guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gary, was awesome and took time to explain everything. Appreciate that very much!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man who came to help us knew what he was doing and was extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Learning to use UtubeTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The advisor was able to address all of my issues with a phone consultation. She was polite and very patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mirroring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to activate mirroring on the television.

    I would recommend this to a friend
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