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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 232 Showing 4,621-4,640 of 9,590 reviews
  • Rated 5 out of 5 stars

    Quick and and accurate information.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly diagnosed my problem and gave me a solution for my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad outdid themselves.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent was on time and very courteous and knowledgeable. He wore a mask the entire time he worked. He tested the setup with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathan and helper installed the antenna and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Every question

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service answer my questions and understood my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home theater sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviewed my home theater sound system. The technician was very knowledgeable and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend Geek Squad, they have installed many of my electronics and they have always done a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and very friendly. Couldn't have been more helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV streaming installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents disconnects our cable box, installed our new streaming box, and set up our new streaming system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gary tech guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gary, was awesome and took time to explain everything. Appreciate that very much!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, much appreciated. Team was very responsive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad coordinated our remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed all of the errands wires and coordinated the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped complete TV set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad helped me with TV setup. Great job. Wonderful service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 's excellent installations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad's agents mounted several security cameras and installed a new router system with care, efficiency and expertise.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to communicate with this service. Still waiting for resolution!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provides excellent support.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents installed my TV, Soundbar and Apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent did troubleshooting my connectivity issue on my TV. He did an excellent job, very quickly. Very courteous and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Repaired my connection to our television supply co.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to help me out. I did appreciate the honesty of the service tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    all my purchases are well thought out before I buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE BOUGHT A NEW hp COMPUTER. THE GEEK SQUAD WAS PHENOMINAL, AND WE ARE SO HAPPY WE HAVE THEM. THEY WERE INSTRUMENTAL IN HELPING US PICK OUT THECOMPUTER THAT BEST SUITED OUR NEEDS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were efficient, supportive and knowledgeable.

    I would recommend this to a friend