4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 236 Showing 4,701-4,720 of 9,590 reviews
  • Rated 5 out of 5 stars

    Great Home Theater Troubleshooting Service!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service once again from the Greek squad! Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    help and assist

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was easy and outright set-up assist provided by your agent, helpful and very comforting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound System hookup.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent knowledge, patient, and a genuinely nice person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Theater Issue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work trouble shooting the issue with my home theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my issue with my sound bar. Job completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed my receiver.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These geek squad guys are always excellent.they really know what they are doing. The are very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. Your personal IT department in your home or on the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my fires stick cube

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a great job of setting up my equipment-answering any questions i had -i always get good service with best buy and the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very knowledgable and was able to resolve my issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Anti Virus

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried several anti virus software applications and by far this is the best one to use.It does not slow my pc down and works seemlessly in the background to get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician got theTV sound to the speakers

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was able to adjust the settings on the Toshiba TV so that the signal went to the new receiver and directed the sound to the speakers attached to the receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed and taught us

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did everything. They taught us to use the stand didn’t mind a “100” questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What does this mean?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working with Roku, helped setup on two TVs. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad success!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and helpful! Communicated about arrival and were quick and efficient !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooter knew exactly what to do

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very knowledgeable and solved my headphone integration easily. Very helpful, prompt and capable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad sound bar Sony

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up appointment, next day, diagnostic, was though, returned next day for repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Integrated components of my system.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was knowledgeable, professional, and responsive. Got everything straightened out and was friendly too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad helped me with my sound bar volume and fixed the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked on our tv to get the sound system working properly with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up Fire Cube

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service as always. Explained everything.

    I would recommend this to a friend