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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 238 Showing 4,741-4,760 of 9,590 reviews
  • Rated 5 out of 5 stars

    Installed my watch protectors quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents added watch protectors to both of my I watches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exchanged my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my problem and answered all my questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They made a recommendation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troubleshooting the receiver. They were very polite and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reconnected the digital audio.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was knowledgeable and courteous. He is an asset to the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved connection problem with TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Investigated a problem with my TV that would not connect to internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed our new tv and hooked up our speakers. He was very patient with us and took his time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associate gave me excellent recommendation on new printer to purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was super nice, very helpful and very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose and Shalan replaced mother board on the Samsung TV in an expeditious manner. Professional and friendly crew. My husband and I are vey satisfied customers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine Tuning TV Adjustment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job!! 120" Lazer TV is ready for the football weekend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Star Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and knowledgeable. Great asset to the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes, they understood the problem and fixed it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, in quick order and in a professional manner…very satisfied!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv trouble shoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionaly done. Well satisfied with the work the guys did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixed audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent solved my audio problem quickly. Good job and still okay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Antenna installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was amazing. He answered my calls after appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot Home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional, helpful and fixed the issue quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, two technicians camme a both of them are very professional thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrived on time and was able to resolve the problem and an expedited fashion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and explained to me what he was doing and how to fix the issue at a later date if it occurred again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt an Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech showed up on time and quickly fixed the problem!

    I would recommend this to a friend
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