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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 238 Showing 4,741-4,760 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my reciever perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Agent installed my receiver and connected all of the wires in one hour. what a fantastic job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was GREAT…he was knowledgeable, spent the necessary time to explain in detail his troubleshooting process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Corrected previous digital connection mistakes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bill is an exceptional technician. He quicky diagnosed the issue. Straightened out my previous mistakes. Installed necessary corrections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys with good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job. They were very professional and gave us some good tips

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous and thoughtful and very informative about how to use my system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved sound bar issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved the issue with the sound bar. Instructed us on how to use it too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AiO HDD Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement works just fine. Not sure why this requires more words to submit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service call.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always happy with the technicians service and information they share with us on the problem we were having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great...great ..working great! Have nothing else to say.... Is working...as far as I can tell!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cesar of the Geek Squad knows his stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cesar was extremely professional and took care of the problem on the first try.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad updated windows from 7 to 10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem was that my printer would not print when I set up my computer at home. I called the geek squad and they resolved the problem and the printer works again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was very knowledgeable about the product. Very friendly and would recommend geek squad for any troubleshooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped with troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Edson was on time and efficiently helped with trying to sync my audio and video on my new tv. Thanks, Edson

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv trouble shoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionaly done. Well satisfied with the work the guys did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, two technicians camme a both of them are very professional thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrived on time and was able to resolve the problem and an expedited fashion

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Receivers and Speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Nice guy. But my speakers are still not right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Geek Squad Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ivan and PJ are the best!!! Excellent at what they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both techs were exceptional and highly knowledgeable!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provided quick quote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and quick. They provided a great quote that resulted in our moving company refunding our tv replacement.

    I would recommend this to a friend