Customer Ratings & Reviews

The Geek Squad employees removed my old tv and installed and hooked up my new tv of under 50 inches. They had already recently installed and hooked to all devices a 65 inch tv.

The rep knew what the problem was right away and was fixed in about 15 minutes. He was very courteous and explained everything to me.

The agents were able to troubleshoot the problem and fixed it correctly. We had 2 other issues, and after a few minutes, all was solved and corrected.

Fast trouble shooting. personable and knowledgeable tech

Our tech was wonderful. Really new his atuff and we have not had any issues with our home theater since he came. Love having Geek Squad!

The agent was great...took time answered questions, explained the system. After using the TV for a couple of hours a green vertical line appeared on the left hand side of the screen. I turned the TV off and when I attempted to turn it back on, it would not go on...kept on shutting itself off. When I called customer service they said the TV would have to be replaced off due to probably a bad board. They couldn't get me an appointment until a week later. This will be the 3rd replacement for the LG OLED 48" TV. Is this a coincidence or a bad product??!! Getting back to the agent, he was great. Not his fault but the LG TV!

Very efficient did a great job. Geek squad was very knowledgeable. He showed us how to work hour television. The geek squad was very patient with me and my husband

Andrew and Luke, as always, did a great job working with us and the manufacturer to determine the fix to the issue we were experiencing with our tv. To date the issue seems resolved.

The agent Mike was very professional, knowledgeable and took him time troubleshooting my system. Once he found the issue he went right to work to correct it. He also made sure I knew how to work my system properly before he left.

The geek squad tech that come to my house on 5-30-23 resolved my surroundsound in my den! He did a wonderful job, and there hasn’t been any more issues since the day he’s came!!

My Geek Squad agent was Jahson Saint-Louis. Jahson was very professional and diagnosed the problem quickly and offered to restore my service with a new surge protector. I would recommend the Geek Squad and Jahson Saint-Louis to anyone needing electronic service. Thank you.

There are 2 young men in the Port Arthur Store that were just Wonderfull to help me with my Apple computer when it froze up. They were so patient & respectful with me. they were also very patient, respectful & very knowledgable with Apple. Apple is the reason I got locked out and I would have never been able to do everything these young men did.I have been a Member of the Geek Squad for several years now and I trust them with my devices & purchases. All the people ta the Port Arthur Store have always been very polite , friendly & knowledgable with my needs. One of the young men was Eric Rozelle, I am Sorry, I do not remember the other young mans name.

The Geek Squad installed 7 speakers without any issues and cleaned up after installation. They connected to my new Yamaha home theater to existing hardware. The new system sounds great and have answered questions which we faced.

The tech had a mask,glovrs,booties,goggles. Service performed quickly, fixed the problem with my fire stick. Wiped down all touched surfaces as he left, including the door knob. would have liked an explanation of what caused the problem. Will use again.

Damien in TV Samsung tech was so awesome and we appreciate Best Buy service membership

The agent connected my tv to the internet and set it up but had to call for tech support because the brand tv was not listed for the set up. We could not understand the tech support female due to extreme accent. She hung up on us and was very rude!

I just can’t say enough about how good the technicians are! The GEEK SQUAD IS THE BEST! They are friendly and so knowledgeable. When explaining how to operate the television, they don’t make you feel stupid. They are patient and kind. It’s like inviting a friend into your home. I’ve been a Best Buy member for over ten years and will continue. Even if I don’t need them for the year, the money is well spent when I know they will be here, if I need them.

The Geek Squad did a great job troubling shooting my system and got it right back on track... Thank you Geek Squad!!!

The Geek Squad we great. They were on time, Professional and got the job done in the short period of time. Raspberry

Tyler was able to get my Sonos speakers working and installed a new App on my iPad that was compatible with speakers. His assistant. Matt, was very knowledgeable and helpful. They were both respective, kind, and made sure we understood what they were doing to get the speakers to work. They also worked me through the remote and how to use the splitter box. They were patient with us as Seniors learning how to navigate the system. The Sound quality coming out of the Sonos Speakers is awesome. We don't need to go to a theater anymore, we have the Home theater in the comfort of our Living room.!! WE have weekly Date Nights at home viewing our favorite Hallmark Movie!!!!