Customer Ratings & Reviews

Agents set up TV to my Dish cable and also showed me how to access the Samsung Tv channels. Excellent service. Highly recommend Geek Squad to everyone.

The rep knew what the problem was right away and was fixed in about 15 minutes. He was very courteous and explained everything to me.

I just can’t say enough about how good the technicians are! The GEEK SQUAD IS THE BEST! They are friendly and so knowledgeable. When explaining how to operate the television, they don’t make you feel stupid. They are patient and kind. It’s like inviting a friend into your home. I’ve been a Best Buy member for over ten years and will continue. Even if I don’t need them for the year, the money is well spent when I know they will be here, if I need them.

I have been using Best Buy Tech Support Geek Squad service for many years. They always do a great job and are exceptionaly priced especially from being a Total Tech member. They navigated my hometheatre service perfectly.

I took the sound bar into the shop but the personnel thought the problem could be better evaluated connected to my TV. The technician came to my home, went through a exhaustive check and suggested a work around for my problem. Great service

Our tech was wonderful. Really new his atuff and we have not had any issues with our home theater since he came. Love having Geek Squad!

The agents were able to troubleshoot the problem and fixed it correctly. We had 2 other issues, and after a few minutes, all was solved and corrected.

The agents at this Best Buy helped me make a decision in my best interest and it was extremely helpful. This product rocks and I love using it every day!

The Geek Squad we great. They were on time, Professional and got the job done in the short period of time. Raspberry

The Geek Squad did a great job troubling shooting my system and got it right back on track... Thank you Geek Squad!!!

Geek squad always with knowledge to solve issues we don't know. Thay installed our tvs in the wall perfectly , really fast, and srt up the tvs for smart view.

I was having problems not getting my sound between the TV and Sonos sound bar and our Geek Squad agent, Asif, was of great help. He fixed it for us and corrected our Sonos App.

Geek squad agent was knowledgeable - fixed the problem (no audio on smart TV) and showed me how to fix in the future. That said, surprised I was charged for the visit, as this was the third time the Geek Squad has been at my home to fix the same issue.

The Geek Squad came out did some trouble shooting to a system I had just purchased and was not responding properly. After double checking everything, they made a few adjustments and the system worked great.

The Geek Squad employees removed my old tv and installed and hooked up my new tv of under 50 inches. They had already recently installed and hooked to all devices a 65 inch tv.

Very efficient did a great job. Geek squad was very knowledgeable. He showed us how to work hour television. The geek squad was very patient with me and my husband

great job explaining nontech people. We were informed we didn't have enough bytes coming in to cover all our devices.

The agent was great...took time answered questions, explained the system. After using the TV for a couple of hours a green vertical line appeared on the left hand side of the screen. I turned the TV off and when I attempted to turn it back on, it would not go on...kept on shutting itself off. When I called customer service they said the TV would have to be replaced off due to probably a bad board. They couldn't get me an appointment until a week later. This will be the 3rd replacement for the LG OLED 48" TV. Is this a coincidence or a bad product??!! Getting back to the agent, he was great. Not his fault but the LG TV!

Dustin is awesome! He figured out what was wrong and what needs to be fixed. He make recommendations on products that Best Buy sells that I need. He went above & beyond to explain everything in laymen's terms. He answered all my questions, demonstrating when he could, and showed me short cuts. He was professional, sincere, kind, respectful, articulate, and would make a great educator! Love the Geek Squad!

The agents that came to my house asked me to describe the problems I was having and immediately went to work troubleshooting the issue. After checking a few things in my apps they were able to fix the problems, whatever they were. I’m not tech savvy enough to understand what they told me what was wrong but I know that my TV has not caused me anymore problems. I advised a friend who is considering a new smart TV to make sure she also gets tech support like the Geek Squad unless she is more tech savvy than me!