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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 240 Showing 4,781-4,800 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek set up new IPad for our grandson’s birthday.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is awesome. Would recommend them to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speaker issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zack was great at trouble shooting the speaker issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Word and MORE Thank you so much Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad found the problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound wasn’t working on my TV but after going through different processes they found the problem and took care of it promptly. Thank you Geek Squad you did an awesome job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squaf

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciate their expertise! Quick and friendly staff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was on time,did his job good man. Can't ask for more than that. Thank him for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality can not reccomend enough. Awesome job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD ROCKS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent response in immediate scheduling. Great ongoing updates about arrival time. Professional and friendly demeanor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goodfiagnostic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent diagnoostic and simple review of the problem Suggested some easy solutions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were a really big help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped me get my home entertainment system all plugged in and ready to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing tv and surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took there time and did an awesome job and showed us how to use all the controls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    But the tech plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank goodness I purchased the plan and saves hundreds!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My computer had been found to have been hacked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was fixed very efficiently and in a professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 's excellent installations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad's agents mounted several security cameras and installed a new router system with care, efficiency and expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great visit!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, they addressed my issue perfectly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member were super helpful and came on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad helped with the new tv and new desktop computer and did an excellent job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed our 85" TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very efficient in fixing the problem with my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad outdid themselves.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent was on time and very courteous and knowledgeable. He wore a mask the entire time he worked. He tested the setup with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The girls were great. They were efficient and knowledgeable mounting the tv as well as getting the TV set up. I will definitely ask for them again. Thank you.

    I would recommend this to a friend
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