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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 244 Showing 4,861-4,880 of 9,590 reviews
  • Rated 5 out of 5 stars

    Home theater fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reconnected my tv to home theater where spectrum had screwed it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed And set up new TV's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, Friendly, and all around Good and took there time to answered all questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped with home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reviewed my home theater set up, diagnosed my needs and referred me to Magnolia reps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is well worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth belonging to and using there service for questions and services gor all your stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy tv technicians did a wonderful job replacing my tv panel. Great job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to communicate with this service. Still waiting for resolution!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Good customer services and knowledgeable people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys helped me set up my printer. They explained how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound System Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech setup my Samsung sound bar system.............

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents resolved my tech issues in less than 4 min

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    took the agents less than 4 min to fix. Im an idiot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up Sonos, took the time to fix/set up and explained what I needed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    thank you team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love having your team at home, they are the best, always working for me and fixing all my problems! thank you team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always spot on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never disappoints Have been using Best Buy for years. Always gets the task done. Solid crew !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved my concerns graciously

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv would not turn on. It was determined unrepairable and they took it away for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was awesome and very friendly. He took vare of everything without any issue!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motherboard burnt out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very professional and pleasant to deal with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick response and issue fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    response time was fast. Rep was knowledgeable and respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Greek Squad was very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our experiences with Geek Squad have always been excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up for Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had Geek Squad service for several years and always have been happy with the service provided.

    I would recommend this to a friend
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