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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 249 Showing 4,961-4,980 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad recalibration of my home entertainment and checked all mountings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs Bonds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dino was amazing..Computer is working really well, no lags, very happy!! Thanks Geek squad...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed the problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was the best! Next time I need the Geek Squad I will request him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service from the team, very professional. On time and they explained everything so well so I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, on time and respectful. Figured out and fixed the issue quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv & sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job..got my TV & sound bar workings as well as programming my remote

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers thought there wasn't enough room to remove my old washer & dryer, so my neighbor had to show them how. I didn't know that both the new washer & dryer wouldn't have any inside lights for the front loading washer & dryer. Lights help with loading & unloading the clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad! Yrouble shot my Theatre Room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    friendly guy with awesome suggestions of how to correct problem in theatre room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reset my TV settings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reset my Roku TV settings so I could receive all services properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my speaker problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "Geek" who came to the house was professional, helpful, and stayed until all my questions were answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony and Tim were great. Uninstalled the defective TV and installed the new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provided quick quote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and quick. They provided a great quote that resulted in our moving company refunding our tv replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service Call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent were very nice and tried to fix the TV but it did not work and we are waiting for a replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents well very professional and answer all my questions and they took care of the problem thank you!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Living room TV sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly fixed the sound system, we are up and running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In wall kit and TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very helpful and curtious. They made recommendations and everything worked out wonderfully. I appreciate the knowledge and the help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad explained my problem with the TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was friendly and polite. Was good about using covid 19 guidelines. He was on time and contacted me when he was on his way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped wife transfer Facebook to TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He quickly showed my wife how to connect TV to Orange Bloosum Opry on Facebook

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competent, friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech responding were competent, friendly and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD AWESOME INSTALLATION SERVICES!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, knowledgeable, quick installation. I am so happy to be a Total Tech member.

    I would recommend this to a friend
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