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Sterling, VA 20166
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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 9,590 reviews
  • Rated 5 out of 5 stars

    Carlos is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos is always professional and knows a lot a lot a lot about the equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth waiting for!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job helping me with computer issues/questions. I will continue to utilize their experts as needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fixed Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. The guys fixed the two issues with the TV mount. Very satisfied customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James was fantastic - he walked me through everything and was vice nice about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came here was fantastic! Helped set up another tv as well, all good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad troubled shot my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad found out why my TV kept cutting off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar and Roku

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks fixed my sound bar and made easy access to Roku

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and customer friendly! Explained everything completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They give me advised to always reset tv when it flashes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad removed my hard drive quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was gone just a few minutes and I was out the door! She was also very helpful explaining and answering different questions that I had! Very helpful:)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very helpful explained our problem ,would use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my problem in a timely manner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent resolved my problem in a timely manner and connected all my features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Please With Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the service we received. Knowledgeable, on time, courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a total tech member, the service and turn around time was quick and ease

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our guy had to come back to install the correct blue ray player (he had accidentally installed our old one the first time he was here) but he was super friendly about it and had it going in a jiffy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks did a good job troubleshooting our tv and deciding that they could not do anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Showed Up On Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Floyd showed up on time and made sure that I understood the issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was amazing he knew exactly what needed to fix the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    timely and professional resolution of my issues. Good communication throughout the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad came to improve tv settings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and adjusted the tv settings in order to improve the picture

    I would recommend this to a friend
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