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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 253 Showing 5,041-5,060 of 9,590 reviews
  • Rated 5 out of 5 stars

    Owner of home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on time very helpful answer all questions intelligently professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided not to mount on the wall. They set up TV on a cabinet. Very quick no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I reslly am thankful for the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and they stay till all us done and completed to your satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a total tech member, the service and turn around time was quick and ease

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super troubleshooting by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, friendly, and most important, knew what they were doing. They told me things about my system that I was clueless about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable tech fro Greek squad and magnolia

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was so much knowledgeable and troubleshoot av receiver so quickly. Love there installation and service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed an Apple box controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both personnel were knowledgeable and friendly. Install and guidance went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad had everything up and running quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered And mounted our tv in a very short time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was satisfied with my best buy service . help was good .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and courteous service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv and sound bar problems were addressed professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound and remote not communicating.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did some trouble-shooting on my issue with my audio remote and corrected the problem in short order. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He solved my problem quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent found a loose audio cable that solved my problem. I was very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed the problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was the best! Next time I need the Geek Squad I will request him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eagle 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents helped w/ setting my Apple TV and Hulu , garage door opener, thank you geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad and my fire stick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worker connected my fire stick quickly, I was satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corrected some self installation errors and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and new exactly what was the matter. Took no time to fix my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    David

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Diagnosed the problem with sound bar connection to TV and resolved the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jael

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent “cleaned up” cable system inputs/outputs and removed old sound bar and ear phone system as I requested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fix the remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked on tv and remote. Had t exchange it. It was a bad remote

    I would recommend this to a friend