Customer Ratings & Reviews

took the agents less than 4 min to fix. Im an idiot

Tech was polite, thorough, and quick to diagnose my issue.

The agent correctly diagnosed the problem and recommended a path forward. Unfortunately, however, when he put one of the electronics items on the floor by the cabinet he placed it on top of its USB wireless receiver, which I later discovered had broken it and I then had to go to the store to obtain a replacement.

My agent provided excellent troubleshooting options are service

Agents was very knowledgeable and professional, they understood exactly what was wrong with my Arlo outside camera.

The geek squad troubleshoot is a phone call they are prepared for any of your questions

They came on time and did a great job. They were very knowledgeable and helped me understand what the issues were and how we were going to fix them. Thanks guys, good job!

Total Unprofessional and Untrustworthy; highly frustrating experience Background: I ordered a TV and Total Tech for installation. First Visit: Total Tech installed new TV Next day observed that AirPlay is not working. Called Best Buy . Second Visit by Best Buy: This guy tried for troubleshooting. No fix. Told me he will visit again few days. Never heard back. No visit. No call No email. Called Best Buy again and explained the problem. Third Visit by Total Tech/Geek Squad: They tried and unable to resolve this issue. Told me that current TV is not compatible with iphone AirPlay. Asked me to order a new TV replacement. Thereafter I called Best Buy Customer Care and ordered suggested TV and scheduled an appointment. After that call no email confirmation and no one arrived on agreed date and time. Called Best Buy Customer Service again and explained them whole thing. Asked them to schedule service and replace TV. This time Best Buy Customer care updated that they can't replace TV as 60 days has passed. This 60 days has passed due to Best Buy unprofessional service and conduct. Anyway after further deliberations they updated that one more visit by Geek Squad to fix the issue is required for them to replace the TV. The best buy customer service agent promised that in case Geek Squad is not able to fix the issue; they will replace with a new TV ( a different model) and waive of $70 difference. I was deeply frustrated and told them that I don't want to experience the same thing i.e., not getting appointment email and no geek squad agent coming. I told firmly that I will not disconnect the line until I receive the email. The agent updated that they have to disconnect as email get delivered after 2 hours. A big Lie. I asked the call to be transferred to supervisor. This supervisor now says that I will not be given price difference waive off. I asked him to put all the notes and send me email. He declined. He repeated same thing that email would be delivered in 2-3 hours. Again big lie!! I got the email while I was speaking to them in 15 minutes. Overall Best Buy Customer Service is a big joke. There is no customer care. They are fleecing customers. No professionalism. If Best Buy you are reading this and still have some decency or professionalism, then care to reach out to me. For today's call with Best Buy Customer Care the case ID is 319068321

Did get issues with sound bar correct and paired with TV.

solved my problem and educated me at no extra charge at home!

Check and adjusted cable set up. The adjustments improved cable and tv performance.

Great guy tried real hard to connect my speaker up to my sirius but couldn't. Very nice

the geek squad was amazing, helpful, pleasant and on target.

Geek Squad found problem -- fixed it --- Very professional and courteous..

Professional and customer friendly! Explained everything completely.

He checked our tv and said screen was dead! Very helpful explaining it all! TU

He was prompt, friendly and knowledgeable. I was impressed with how quickly he analyzed the problem and made the correction.

Excellent customer service and professional. Made sure I could work the system

good help with eero and other items----help with email access,etc.

Techs were great - they resolved my problem and made necessary corrections quickly and professionally.