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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 256 Showing 5,101-5,120 of 9,590 reviews
  • Rated 5 out of 5 stars

    Great In Home Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in home service to tune voice volume on my home theater speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In-home tech help is invaluable!! Troubleshooting is far easier and more accurate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bedroom TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very through in setting ig up my new TV. He explained the controls in detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was helpful in determining the options in regards to the sound bar not working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He set both up in a timely manner while taking to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael set up 2 sound systems for us and was very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved my internet equipment issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kyle was on time and very nice. He is knowledgeable and professional.my issues were solved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    eero installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek squad came in and solved our IT issues. no problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She came in and hooked up our new sound bar, gave us instructions and removed our old equipment and was on her way. Excellent service that we pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got Our TV Bavk in Working Irder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They quickly helped reset our tv to receive streaming services.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took him a while to figure out how to reconnect, but did it by hooking it up a little different than original. A little inconvenient but it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, very polite, Very professional, Took the extra time to explain my new TV and surround sound. They wouldn't leave until they were sure I knew how to operate everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my wired doorbell.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your staff wired and mounted my r;ing doorbell as I reuested along with pertenent instructions. Excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was fast and efficient. Great job! They are always helpful and so nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He explained how to pair our wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was right on time and extremely professional, competent, friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped us protect our Computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad updated both my wife & my computers with new software protection. They answered all our questions about software and were so polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Tech Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech determined the problem within a few minutes and resolved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    adjusted my TV color issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time, professional and fixed the issue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on Time. Friendly, competent, and professional. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Programing explaination.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent described the programming between my ROKU device, my Bose sound system and my Sony TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My big screen tv had problems and had to be replaced twice. Called geek squad and they were very professional and helped coordinate for someone to come out and exchange the tv.

    I would recommend this to a friend
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