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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 257 Showing 5,121-5,140 of 9,590 reviews
  • Rated 5 out of 5 stars

    We love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job was done by al. We always use the Geek Squad when we purchase from Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    while they installed the denon reciever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    receiver was installed but needs to have a revisit to correct an issue of tuning on ps4 at same time as I turn on my cable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amplifier fixed in the living area for home theate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed the home theater system and adjusted the sound beautifully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient reset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reset prior settings that had been changed in error.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was fast and efficient. Great job! They are always helpful and so nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He explained how to pair our wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was right on time and extremely professional, competent, friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Fridge Icemaker replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent replaced ice maker on Samsung fridge.great job. competent and polite and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Trouble Shot my Amazon Alexa Problem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad ALWAYS Comes through for us! Great Service! Great Help! And Always very courteous! We appreciate The Geek Squad So Very Much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad got my tv problems solved quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oliver and Michael were great, very thorough and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgable and corteous. Took care of my problem super fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar and Roku

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks fixed my sound bar and made easy access to Roku

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV issue needs a Part. Troubleshooting was accurat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Rep was very pleasant + knowledgeable....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was on time and very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assisted in connecting smart tv to wi fi. Also answered several questions re smart tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my surround Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent troubleshooted my surround sound problem and nicely explained to me how the problem was fixed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    installed roku quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed and explained working of roku quickly very proffesional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man quickly knew how to fix our problem and was very courteous and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They give me advised to always reset tv when it flashes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very helpful explained our problem ,would use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek quad helped me with tv issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been impressed with the Geek squad every time they have come to our home. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are so friendly and use covers on their shoes to protect your home! We had them to tweek the speaker system and they were very knowledgeable and made sure it was adjusted to my like!!!!

    I would recommend this to a friend