Customer Ratings & Reviews

They resolved all my issues they and installs my surroundsound and reconnected all my wires in a timely manner. Good job very nice personalities.

From the first call for help to David coming to fix the problem, which I thought was user error, all went well. Was that the system needed to be rebooted. Thanks to David all is well.

The technician was great. He was very knowledgeable and very patient with all our questions. He told us what we needed to get if the new wiring he put in did not fix the problem.

The agent detected a faulty wire in 20 minutes and a new one is ordered. He was very good, helpful and likeable.

The techs (Jacob & Juan) removed our old microwave and installed the new one. They were efficient, competent, pleasant and did a great job in a short time.

I don't know much about todays technology but feel safe that I can call on Geek Squad to help me. They have solved all my problems.

Timely appointment with friendly technician who went right to work to do my install. He explained how to use each function and handed me the remote to ensure that I understood.

Very knowledgeable. They have been a great help and take the time to explain and show how to navigate the electronics.

The agent contacted me to see if he could come to my house earlier which was great for me. He listened to my problem and took his time to resolve the issue.

Technician evaluated and solved the problem with our network being recognized by our LG G3 55 inch TV. Great service!

your agent did an excellent job straightening out our use of the many remotes. Unfortunately he was not able to give me a concise written description of how Totaltech works. Except for a glossy advertisement I have nothing but my own notes. For example, since your visit I have had a need to call Totaltech. and did not know what number to dial. So I used your usual 1-800-BEST.. number. Your company answered with "hello, Charles" and thanked me for being a Totaltech member. Nice job but you had not told me this was the only number I would need.

Our Geek Squad representative listened to our concerns and tackled them all. Not only did he demonstrate how to use the equipment that we had trouble with; he took time before leaving to review as we took the controls. His clarity was much appreciated. He also corrected a small installation error.

The Geek Squad Management did an excellent job in hiring the Technicians that came to our home to help us. We are in our mid-seventies and have worked with computers and other electronics during our professional careers. However, technology has far surpassed our capabilities. All the Geek Squad representatives have been quite knowledgeable, professional, respectable, well trained and met our needs in a timely manner. Congratulations on your team of representatives.

The Geek Squad Agents came here very quickly, as I thought my 70" TV was needing repair. They were so very clean, courteous, could not possibly be more personable or friendly! They checked my TV with my remote and said that there was nothing wrong with my television that it simply had a new interface look and they both chuckled. As it turned out, I did not require a service call. Then the best news of all they informed me that I would not be charged for the visit since no repairs on my TV were required. They are very knowledgeable and up to date on everything new.

Best Geek Squad service ever!!! Darion and Gabe fixed problem with both sub-woofers, got both infra-red remotes working, provided instructions on how to best utilize TV and Theater equipment, got X-finity streaming box working and how to use, recommend purchase of equipment such as X8URC remote for better theater room experience. Dorian and Gabe consistently exceede my customer service expectations. They displayed creative thinking, conscentiousness and diligence in correcting my technical issues. They demonstrated a strong ability to identify, analyze and solve problems. Needless to say I will request their services in the future by name. Waiting for their availability is worth it!

The technicians were informative, professional and provided excellent service as well as recommendations for how to improve our internet connection

Geek squad member extremely helpful in tracking down my connection problem for our wall mounted LG TV. Ultimately resulting in better service and no loss of access to our subscription services.

We had issues with our home theater and the Geek Squad had to come out to fix and troubleshoot the issue. Thanks for all your assistance

Dustin is awesome! He figured out what was wrong and what needs to be fixed. He make recommendations on products that Best Buy sells that I need. He went above & beyond to explain everything in laymen's terms. He answered all my questions, demonstrating when he could, and showed me short cuts. He was professional, sincere, kind, respectful, articulate, and would make a great educator! Love the Geek Squad!

As of this review, I am somewhat disappointed with the assembly guidance provided with the product, i.e. curved computer monitor. Although seemingly simple at first glance, in trying to fit the stand for the monitor to the screen, two tabs were broken. My analysis is that either the material was inadequate or the assembly procedure was unclear. I will be at the store when it opens tomorrow to get this taken care of. Since the monitor is inoperable in it's current state, I am unable to provide any credible opinion as to the function or operation of this monitor. Also, not particularly pleased with denial of adding assembly of this product to the Geek Squad task list generated to handle the TV set I also purchased today.