Customer Ratings & Reviews

The agent came promptly. He adjusted the tv reception and picture as requested. The job was done quickly and correctly. Could not have asked for a better job.

The Geek Squad Management did an excellent job in hiring the Technicians that came to our home to help us. We are in our mid-seventies and have worked with computers and other electronics during our professional careers. However, technology has far surpassed our capabilities. All the Geek Squad representatives have been quite knowledgeable, professional, respectable, well trained and met our needs in a timely manner. Congratulations on your team of representatives.

Technician evaluated and solved the problem with our network being recognized by our LG G3 55 inch TV. Great service!

Very knowledgeable. They have been a great help and take the time to explain and show how to navigate the electronics.

Josh was phenomenal! He diagnosed my current DVD problem and fixed it in minutes. He also diagnosed why my home theater system voice issues were occurring and fixed that issue just as quickly! Top notch service!!!

Rick trouble shoot and resolved the problem that I could not use Prime Video and other providers except NextFlex on my Sonny TV He was knowledgeable and friendly I certainly appreciated his service

I don't know much about todays technology but feel safe that I can call on Geek Squad to help me. They have solved all my problems.

I've always bought my electronics from Best Buy for many years. I've never been unhappy on how any of the employees that work for the Geek squad. They are willing to answer any questions or issues that I may have. I was hoping that when they came to fix my sound bar that the green line that is on my TV would be so ethi g we could fix. I was upset to learn that it could not be fixed. He was pleasant and genuinely sorry that he could not fix it. My LG is less than 3 years old. I'm sorry that Best Buy did not contact me that I could have bought an extended warranty.

Will was a great help installing our door bell. He was understanding and able to explain how to use it. He programed the phone so it will work each time there is someone at the door. I will use him again for future installment items.

They resolved all my issues they and installs my surroundsound and reconnected all my wires in a timely manner. Good job very nice personalities.

My Zone 2 outdoor channel on my Yamaha receiver stopped working. I thought that I'd need a new receiver but the techs that came out were able to access the receiver's internal service menu, show it on my TV and reset it so it worked. Successful visit.

Geek Squad is a great deal. I believe $135 with the Best Buy membership. They came out and fixed the issue I was having with the sound bar and TV syncing. Awesome value for the money.

The serviceman installed and tested a new BluRay/DVD player, and while here solved a couple of other, unrelated electronics issues. Cheerfully and with the most helpful attitude.

When you send a knowledgeable employee it make your customers very happy. He was excellent. Now the previous person who came on November 5th was terrible. If he knew what he was doing I wouldn't need this follow-up appointment today.

The techs (Jacob & Juan) removed our old microwave and installed the new one. They were efficient, competent, pleasant and did a great job in a short time.

Our TV developed a problem where we couldn't get sound on our Amazon Prime or Netflix. Our Geek Squad team returned a number of times - not because of unsatisfactory work on their part but due to faulty new equipment. They continued troubleshooting until everything works properly. I recommend them.

The agent examined all of our systems connections and tested all of remotes and our new Bose sound bar system.

Product was great. Service was great. They just didn’t meet my expectations. They exceeded them.

The agent contacted me to see if he could come to my house earlier which was great for me. He listened to my problem and took his time to resolve the issue.

Revised mounted big screen TV hookup for mesh streaming vs. cable box to work best with stereo speakers and less remotes..