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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 262 Showing 5,221-5,240 of 9,590 reviews
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to get in touch with. Very helpful. Worth the money. Also had Then install and set up my TV. They were on time and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I expected. Great service as usual. Very well trained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting a Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and helpful.. They were friendly and followed safely protocol and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a good job mounting my tv once the incorrect order was corrected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Universal Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my replacement universal remote for all of my devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service & explanation. He was friendly & fixed my issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek quad helped me with tv issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been impressed with the Geek squad every time they have come to our home. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent (Alejandro) was friendly, knowledgeable, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was efficient and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing and connecting my TV; also checked my other TVs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast and efficient.The guys didn't take long to fix my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Team was excellent with analyzing my television issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad guy was fabulous!! Your phone set up is worthless I had to drive to the store to set up an appointment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, pro staff. Very helpful and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my new router and modem. Then he reprogrammed my Chrome Cast device. He did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad found and fixed the problem with my TV and sound bar very efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad assessment was spot on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, professional and listened before he came to a solution

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good seevice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good bargain. They’ve been out twice to help with different things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys installed a new sound system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were excellent! They did a great job, answered all our questions and were very helpful, friendly and polite! Funny, too! We call them Batman and Robin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved casting issue and installed an Appl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sylvio was great. Very knowledgeable and helpful . Five stars!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team showed up and ensured speakers were properly setup.

    I would recommend this to a friend
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