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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 262 Showing 5,221-5,240 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always doing a great job!! Thank you !! On time and did a thorough job,!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad saved me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the BEST. Especially Sam! He is a great ambassador for your company!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job. They were patient and helpful and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service on time very helpful and kind agentss

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad resolved the problem quickly .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having some audio issues in the theater room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agennt was knowlegable and easy to work with.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent added a roku device since my roku TV is old.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very friendly and courteous. He made quick repairs to our tv and took care with handling it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patient and figured out software issue with Bose. I would have never figured it out without the help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job, were conscientious and finished in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes complete restored my sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They restored my sound and brought the tv back to it Was before

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent showed up just a promised and very expert.y adjusted the color and brightness on our TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad troubleshoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a trouble shoot visit....Tom is awesome and honest, definitely would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my tv working quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed the cables my grandson had misplaced and showed me how he can play his games without unplugging anything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad member was polite and knew exactly what to do!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    troubleshot problem and made necessary repair to eliminate echo sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agents are timely & resolved TV issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed my TV asap. Called ahead when they were arriving. Adjusted the TV lighting.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t think it’s running right !!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Too profesional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect service, on time, respect full, too smart respect his job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Door sensor not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent found the problem and advised the equipment necessary and how to get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me troubleshoot some set up issues with connectivity to my cable stations.

    I would recommend this to a friend