Skip to contentGo to Product Search
Gift Ideas
45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 10 am
Find Another Store
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 264 Showing 5,261-5,280 of 9,590 reviews
  • Rated 5 out of 5 stars

    The Best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expertise great Friendly, efficient..could not want more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was happy with service and explanation of workings of tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out and figured out my problem with out a doubt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv issue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If i do have an issue with any product the geeksquad team always comes through. Great service and communication.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service… had geek squad tech service and it was excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver issue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job troubleshooting my receiver issue thanks again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you…

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ALL service folks have been great!! I couldn’t operate without them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    right on time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job, very nice and professional. I love being a Best Buy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup went perfect. Explained how to use features. Courteous knowledgeable employees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative was prompt as well as courteous while completing the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N/A

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was no tv installaion, or mounting. I am very satisfied with my service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we needed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up having the system set up to meet our needs and they were very patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair a receiver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was knowledgedable and very friendly. She fixed the problem I believe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced tv panel

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and friendly. Installation of new TV panel was quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He go my system back to normal very quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech was totally professional and did a great job>

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound frozen on the new TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were so helpful in resolving the issue very quickly. They saved us a lot of frustration!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad arrived on time.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was extremely helpful and very personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was very concerned!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guy was very polite and knowledgeable! He offered good advice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad sound bar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed the sound on and put in minutes. Good customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help with new Receiver ordered from Best Buy?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Receiver was not working. Need to get a replacement.

    I would recommend this to a friend
Sponsored