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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 267 Showing 5,321-5,340 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek squad is able to do their job easily and are

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They understand what they are to do and do it easily and they are well informed and can answer questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Total Tech Support Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job reconnecting my security cameras. Very knowledgeable & answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced tv panel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and friendly. Installation of new TV panel was quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I expected. Great service as usual. Very well trained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fix my oled tv quickly fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fix quickly my tv lg 65 inc.Oled connecting to wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Home Theater set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is very knowledgeable and always pleasant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was very concerned!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guy was very polite and knowledgeable! He offered good advice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed the sound on and put in minutes. Good customer service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    cancelled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was cancelled did not need after all please do not charge me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad assessment was spot on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, professional and listened before he came to a solution

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was nice and helpful and I was very happy with the knowledge of the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help me learn my tv features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jamie was great and answered all my questions. Was very curtious and didn't mind any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came and fix the problem very courteous and no time they had it up and running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ALL service folks have been great!! I couldn’t operate without them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solved my no volume problem Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly solved my no volume problem. He then did a review of my component system to make sure everything was working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad came faster than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service and quick response. Knowledgeable person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, polite and even put on shoe covers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved casting issue and installed an Appl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sylvio was great. Very knowledgeable and helpful . Five stars!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team showed up and ensured speakers were properly setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agent connected my Printer to PC!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my printer to my PC. I couldn't get it to stay connected. Thomas (Geek Squad) fixed it!

    I would recommend this to a friend