Customer Ratings & Reviews

The technicians were informative, professional and provided excellent service as well as recommendations for how to improve our internet connection

They did a great job installing a new surround sound receiver to our speakers, TV, Blue Ray, Cable, VCR and Turntable. They also installed Dolby Atmos speakers in the ceiling and programmed all devices with one remote.

The technician was great. He was very knowledgeable and very patient with all our questions. He told us what we needed to get if the new wiring he put in did not fix the problem.

The Geek Squad Agents came here very quickly, as I thought my 70" TV was needing repair. They were so very clean, courteous, could not possibly be more personable or friendly! They checked my TV with my remote and said that there was nothing wrong with my television that it simply had a new interface look and they both chuckled. As it turned out, I did not require a service call. Then the best news of all they informed me that I would not be charged for the visit since no repairs on my TV were required. They are very knowledgeable and up to date on everything new.

From the first call for help to David coming to fix the problem, which I thought was user error, all went well. Was that the system needed to be rebooted. Thanks to David all is well.

Horrible customer service. I have tried to resolve an issue with a TV returned to Best Buy after a Home Delivery. The TV was too large for the space so I returned it to their store in Eatontown NJ. The store accepted the TV back but would not provide a refund as the TV was "still being delivered". i was promised that the order would be refunded within 24 hours. when this didnt happen i called back and was told that i have to return to the store to get any action. i live 7 hours away and had reurned to my home. i spoke to at least 25 telephone and on line agents. often my calls were dropped and none helped me. this is an organization that is completely incompetent.

Timely appointment with friendly technician who went right to work to do my install. He explained how to use each function and handed me the remote to ensure that I understood.

The agent knew immediately what the issue was with the TV and quickly showed us how to remedy should it happen again (reset after updates).

Geek Squard on-line was unable to correct the problerm we were experiencing and recommended we go to a local Best Buy locaton for assistance. We had to go to a location further than the nearest store to get an appointment on the same day. The agent at this location was able to assist us and explain what had happened and remediated the problerm. Very satisfied with the results of this appointment and with Geek Squad.

This tech took almost no time to find my problem source, fix it, and tell me how to fix should it happen again. A happy 75 year old granny.

your agent did an excellent job straightening out our use of the many remotes. Unfortunately he was not able to give me a concise written description of how Totaltech works. Except for a glossy advertisement I have nothing but my own notes. For example, since your visit I have had a need to call Totaltech. and did not know what number to dial. So I used your usual 1-800-BEST.. number. Your company answered with "hello, Charles" and thanked me for being a Totaltech member. Nice job but you had not told me this was the only number I would need.

We had issues with our home theater and the Geek Squad had to come out to fix and troubleshoot the issue. Thanks for all your assistance

Larry helped us get the dvd working. We needed 3 hdmi connections but the tv had only 2. Our amp had 3 hdmi connections and Larry showed us how to use them

Ryan the Geek was wonderful! He figured out my problem and outlined the possible "fixes" simply and efficiently. I would recommend him to anyone!

They have been very pleasant to work with. I highly like their attention to my requests. They have resolved my issues every time I have needed help.

I had been trying to connect my new tv to my speakers for a couple of weeks. The agents were able to connect my speakers to my TV very quickly and efficiently.

Your agents were very punctual; respectful and quickly troubleshot the problem. I am pleased at the degree of professionalism shown on this occasion

Best Geek Squad service ever!!! Darion and Gabe fixed problem with both sub-woofers, got both infra-red remotes working, provided instructions on how to best utilize TV and Theater equipment, got X-finity streaming box working and how to use, recommend purchase of equipment such as X8URC remote for better theater room experience. Dorian and Gabe consistently exceede my customer service expectations. They displayed creative thinking, conscentiousness and diligence in correcting my technical issues. They demonstrated a strong ability to identify, analyze and solve problems. Needless to say I will request their services in the future by name. Waiting for their availability is worth it!

The agent arrived on time, went through all possibilities and corrected any deficiencies that were found. My hoe theater system now works great. Outstanding service!

the technician found the issue, discussed how he was going to correct the issue and corrected it to our satisfaction.